Smart Salesforce CTI Connector Integration for Avaya Contact Center
Deliver integrated solutions for Avaya contact centers with NovelVox Salesforce CTI Connector
Empower your agents to deliver enhanced customer experience by seamlessly embedding Smart CTI integrations within Salesforce at your Avaya contact centers. Get an integrated view of all customer information to swiftly and proactively assist them to provide personalized customer experience.
Raise your Avaya contact center productivity with Salesforce Smart CTI integration. Now agents can access information with their internal or any third-party application having an open API besides salesforce using Smart CTI Connector.
Provide enhanced customer service using advanced features like Click to Dial, CRM transfer etc. with smart Salesforce CTI integration in your Avaya contact centers. Improve your agent-customer interaction by offering personalized customer solutions.
Improve your agents’ Average Handling Time (AHT) and offer faster First Call Resolution (FCR) by equipping them with a customized platform by integrating Salesforce CTI Connector at your Avaya contact center. Deliver advanced user experience by providing agents with an optimized integrated view of the customer.