Unified View

Empower your agents to deliver enhanced customer experience by seamlessly embedding Smart CTI integrations within Salesforce at your Avaya contact centers. Get an integrated view of all customer information to swiftly and proactively assist them to provide personalized customer experience.

  • Unified customer view
  • No need to switch screens with Avaya CRM connector Salesforce integration
  • Ready integration Avaya contact centers
Salesforce Avaya CTI Connector

Ready Integration

Raise agents productivity with Avaya contact center integration with salesforce. Now agents can access information with their internal or any third-party application having an open API besides salesforce using Smart CTI Connector.

  • Add any other information including ticketing, other CRMs etc.
  • Avaya Salesforce connector empowers with instant customer assistance information
  • Ready integration with 70+ applications
Salesforce Avaya CTI Connector

Get the Needed Flexibility

Provide enhanced customer service using advanced features like Click to Dial, CRM transfer etc. with Avaya salesforce Integration. Improve your agent-customer interaction by offering personalized customer solutions.

  • Improved customer service
  • Advanced features like CRM, Click to Dial, enhanced reporting, etc.
  • Avaya CTI integration with Salesforce offers better call resolutions with happy customers
Salesforce Avaya CTI Connector

Enhanced User Experience

Improve your agents’ Average Handling Time (AHT) and offer faster First Call Resolution (FCR) by equipping them with a customized platform by integrating Salesforce CTI Connector at your Avaya contact center. Deliver advanced user experience by providing agents with an optimized integrated view of the customer.

  • Empower agents to handle more calls in less time
  • Intuitive tools and functionalities
  • Get industry-specific solutions
  • Competitive price structure
Salesforce Avaya CTI Connector

CTI connector is an amazing technology that boosts call center performance and agent productivity. Novlevox offers Avaya CTI integration with Salesforce for businesses to offer a higher level of customer experience. The advanced features of the CTI connector along with call controls embedded within the Avaya interface make life easy for agents and customers. Now everyone can focus only on interactions instead of juggling screens or being stuck with technical issues.

NovelVox offers over 60 3rd party integrations for Avaya, Cisco, Mitel, and Genesys contact centers. The advanced contact center solutions by NovelVox intend to create a pleasant agent and customer experience. CTI connector by NovelVox is one such solution that creates a difference in CX delivered by any business.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

broadcast

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

agent-scripting

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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