Smart Salesforce CTI Connector Integration for Avaya Contact Center
Deliver integrated solutions for Avaya contact centers with NovelVox Salesforce CTI Connector
Unified View
Empower your agents to deliver enhanced customer experience by seamlessly embedding Smart CTI integrations within Salesforce at your Avaya contact centers. Get an integrated view of all customer information to swiftly and proactively assist them to provide personalized customer experience.
- Unified customer view
- No need to switch screens with Avaya CRM connector Salesforce integration
- Ready integration Avaya contact centers
Ready Integration
Raise agents productivity with Avaya contact center integration with salesforce. Now agents can access information with their internal or any third-party application having an open API besides salesforce using Smart CTI Connector.
- Add any other information including ticketing, other CRMs etc.
- Avaya Salesforce connector empowers with instant customer assistance information
- Ready integration with 70+ applications
Get the Needed Flexibility
Provide enhanced customer service using advanced features like Click to Dial, CRM transfer etc. with Avaya salesforce Integration. Improve your agent-customer interaction by offering personalized customer solutions.
- Improved customer service
- Advanced features like CRM, Click to Dial, enhanced reporting, etc.
- Avaya CTI integration with Salesforce offers better call resolutions with happy customers
Enhanced User Experience
Improve your agents’ Average Handling Time (AHT) and offer faster First Call Resolution (FCR) by equipping them with a customized platform by integrating Salesforce CTI Connector at your Avaya contact center. Deliver advanced user experience by providing agents with an optimized integrated view of the customer.
- Empower agents to handle more calls in less time
- Intuitive tools and functionalities
- Get industry-specific solutions
- Competitive price structure
CTI connector is an amazing technology that boosts call center performance and agent productivity. Novlevox offers Avaya CTI integration with Salesforce for businesses to offer a higher level of customer experience. The advanced features of the CTI connector along with call controls embedded within the Avaya interface make life easy for agents and customers. Now everyone can focus only on interactions instead of juggling screens or being stuck with technical issues.
NovelVox offers over 60 3rd party integrations for Avaya, Cisco, Mitel, and Genesys contact centers. The advanced contact center solutions by NovelVox intend to create a pleasant agent and customer experience. CTI connector by NovelVox is one such solution that creates a difference in CX delivered by any business.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Training
