Salesforce Smart CTI Connector Integration for Avaya Contact Center

Deliver integrated solutions for Avaya contact centers with NovelVox Salesforce CTI Connector

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Years of Expertise


Deployments in 18+ Countries


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Single Screen View of Customer Info

Empower your agents to deliver enhanced customer experience by seamlessly embedding Smart CTI integrations within Salesforce at your Avaya contact centers. Get an integrated view of all customer information to swiftly and proactively assist them to provide personalized customer experience.

Smart Salesforce CTI Connector
Smart Salesforce CTI Connector

Seamless Integration

Raise agents productivity with Avaya contact center integration with salesforce. Now agents can access information with their internal or any third-party application having an open API besides salesforce using Smart CTI Connector.

Get the Needed Flexibility

Provide enhanced customer service using advanced features like Click to Dial, CRM transfer etc. with Avaya salesforce Integration. Improve your agent-customer interaction by offering personalized customer solutions.

Salesforce CTI Connector

CTI connector is an amazing technology that boosts call center performance and agent productivity. NovelVox offers Avaya CTI integration with Salesforce for businesses to offer a higher level of customer experience. The advanced features of the CTI connector along with call controls embedded within the Avaya interface make life easy for agents and customers. Now everyone can focus only on interactions instead of juggling screens or being stuck with technical issues.

Enhanced User Experience

Improve your agents’ Average Handling Time (AHT) and offer faster First Call Resolution (FCR) by equipping them with a customized platform by integrating Salesforce CTI Connector at your Avaya contact center. Deliver advanced user experience by providing agents with an optimized integrated view of the customer.

NovelVox offers over 75+ 3rd party integrations for Avaya, Cisco,  and Genesys contact centers. The advanced contact center solutions by NovelVox intend to create a pleasant agent and customer experience. CTI connector by NovelVox is one such solution that creates a difference in CX delivered by any business.

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &

Self Help YouTube Channel

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