NovelVox

Salesforce Avaya CTI Integration

Improve Avaya Contact Center KPIs by integrating your phone system into Salesforce

Proud Partners :

Salesforce Smart CTI Connector Integration for Avaya Contact Center
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Enable superior agent and customer experience
with Avaya Salesforce Connector

Salesforce Avaya integration unifies customer information and simplifies call handling without the need for screen switching. Quick call controls and streamlined workflows within Salesforce ensure better Average Call Handling Time (AHT) and improved First Call Resolutions (FCR) for Avaya Contact Centers.

Unified Call Controls within Salesforce

NovelVox offers Avaya and Salesforce integration to enable seamless customer interactions via a unified agent interface embedded into Salesforce.

avaya salesforce integration
avaya integration with salesforce

Ensure Agent efficiency with Productivity Add-ons

NovelVox equips agents with a range of productivity tools fully compatible with Avaya Salesforce Connector, enabling them to deliver a superior customer experience.

Seamless Workflows with Pre-built Integrations

With over 75+ ready integrations, NovelVox makes it easy to enhance your Avaya Contact Center operations when integrated with Salesforce CRM. Equipped with a robust set of capabilities, it helps improve contact center performance.

cisco cti salesforce

Are your agents missing out on cross-sell and upsell chances?

Worry not! Our solutions can help you turn that around.
Map customer journeys to automate recommendations and proactively suggest personalized offerings to customers by pitching at the right moment.
Find more about our offerings in the attached use case.
Upsell Cross Sell Vector @4x-8

FAQ

A technology connecting the Avaya phone system with Salesforce. The Avaya Salesforce integration enables agents to place and answer calls right inside the Salesforce screen.
For Avaya contact centers, NovelVox offers only on-prem CTI deployments, which means features supported by serverless/cloud deployments, such as CRM screen transfer, associate records, CRM search inside gadgets, etc., will not be available in the case of Avaya phone systems. To know more about such limitations, get in touch with NovelVox Solution Experts.

S. No

Supported Versions_Salesforce

Supported Versions_Avaya

1.

• Lightning & Classic

• Salesforce Service Cloud

• Sales Cloud

• Financial Services Cloud

• Health Cloud

• High-Velocity Sales

  • Avaya Aura AES




What our customers say
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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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