SMART CTI CONNECTOR FOR SALESFORCE | AVAYA
Handle Every Avaya Call from Salesforce Without Screen-Switching
Embed Avaya telephony inside Salesforce, so agents handle calls, log activity, and execute workflows from one screen.
Avaya Telephony, Embedded Inside Salesforce
Smart CTI Connector embeds Avaya call controls and caller data directly inside Salesforce. Agents answer, transfer, log, and wrap up Avaya calls without leaving the CRM. Caller records surface automatically on arrival. Every interaction logs back to Salesforce automatically. No manual entry. No context loss between the telephony system and the CRM.
Salesforce Gets Avaya Call Handling Capabilities
Avaya Call Controls in Salesforce
Answer, hold, transfer, consult, and conference Avaya calls inside Salesforce.
Automated Screen Pop Salesforce contact, lead, account, or case record surfaces automatically on Avaya call arrival.
Click-to-Dial from Salesforce Initiate outbound Avaya calls from any Salesforce phone field.
Automated Call Logging Avaya call activity logs to the matched Salesforce record automatically.
Integrated Wrap-Up and Dispositions Capture call dispositions and notes inside Salesforce at end-of-call.
Supervisor Controls Silent monitoring, barge-in, and agent state controls accessible inside Salesforce.
Agents Deliver Better Customer Experience
- Reduced Average Handling Time Agents execute Avaya calls inside Salesforce without screen switching.
- Improved First Call Resolution Caller context surfaces before the call is answered, enabling faster resolution.
- Zero Manual Call Logging Automated Avaya call logging eliminates post-call data entry.
- Faster Agent Onboarding One screen for Avaya calls and Salesforce workflows reduces training complexity.
- Higher Customer Satisfaction Full CRM context on every Avaya call drives personalized service.
Built for Avaya Environments
Smart CTI Connector integrates with Avaya AES (Application Enablement Services) and TSAPI to support on-premise Avaya deployments including Avaya Aura, AAEP, and IP Office.
Works alongside existing Avaya infrastructure without requiring telephony replacement. Supports on-premise deployment models for contact centers running Avaya.
Why NovelVox
- 1,000+ Installations.
- 250+ Customers
- Pre-built Avaya integration, no custom development required.
- Flexible on-premise deployment across Salesforce Sales Cloud and Service Cloud.
Watch Salesforce CTI
for Avaya in Action
Contact the NovelVox team today!
