Salesforce CTI Connector for Avaya Contact Center
Proud Partners :
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Enable superior agent and customer experience
with Avaya Salesforce Connector
Unified Call Controls within Salesforce
- Effortlessly access caller information within Salesforce and drive personalization with custom screen pop, contextual screen transfers, etc.
- Facilitate agents with call controls like click-to-dial, configurable speed dials, conference, etc.
Ensure Agent efficiency with Productivity Add-ons
- Create, curate, and communicate essential information with an innovative and easily accessible Knowledge Base
- Streamline ticket resolution process with an integrated Case Management tool
- Get real-time insights into agent performance with interactive Agent Dashboards for Avaya CRM connectors
Seamless Workflows with Pre-built Integrations
- Compatible with Salesforce Classic and Lightning.
- Ready integrations are available for Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Analytics Cloud, Financial Services Cloud, Health Cloud, and High-Velocity Sales.
- Maximize Salesforce capabilities by integrating with readily-available 3rd party applications
Are your agents missing out on cross-sell and upsell chances?
FAQ
S. No | Supported Versions_Salesforce | Supported Versions_Avaya |
1. | • Lightning & Classic • Salesforce Service Cloud • Sales Cloud • Financial Services Cloud • Health Cloud • High-Velocity Sales |
|
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Managed Services
24/7 support
Dedicated Customer Success Manager
Training Portal
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
