Smart Salesforce CTI Connector Integration for Avaya Contact Center

Deliver integrated solutions for Avaya contact centers with NovelVox Salesforce CTI Connector

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11
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Unified View

Empower your agents to deliver enhanced customer experience by seamlessly embedding Smart CTI integrations within Salesforce at your Avaya contact centers. Get an integrated view of all customer information to swiftly and proactively assist them to provide personalized customer experience.

Unified customer view
No need to switch screens
Ready integration Avaya contact centers

Ready Integration

Raise agents productivity with Avaya contact center integration with salesforce. Now agents can access information with their internal or any third-party application having an open API besides salesforce using Smart CTI Connector.

Add any other information including ticketing, other CRMs etc.
Provide instant customer assistance
Ready integration with 70+ applications

Get the Needed Flexibility

Provide enhanced customer service using advanced features like Click to Dial, CRM transfer etc. with Avaya salesforce Integration. Improve your agent-customer interaction by offering personalized customer solutions.

Improved customer service
Advanced features like CRM, Click to Dial, enhanced reporting, etc.
Better call resolutions with happy customers

Enhanced User Experience

Improve your agents’ Average Handling Time (AHT) and offer faster First Call Resolution (FCR) by equipping them with a customized platform by integrating Salesforce CTI Connector at your Avaya contact center. Deliver advanced user experience by providing agents with an optimized integrated view of the customer.