NovelVox

Microsoft Dynamics Amazon Connect CTI Integration

Seamlessly plug into Microsoft Dynamics 365 to streamline Amazon Connect operations.

15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Efficiently Handle High Call Volumes with
Microsoft Dynamics Amazon Connect Integration

Boost agent efficiency by integrating the Microsoft Dynamics Amazon Connect Integration. Equip agents with quick call controls and automate workflows to ensure exceptional customer service and improve key performance metrics.

Enhance Caller Engagement

Reduce agents’ back-and-forth obligations by providing them with quick call controls within Amazon Connect CTI. Ensure seamless customer service by embedding the CTI interface within Microsoft Dynamics 365 and drive contextual conversations.

Consistent Cross-Channel Interactions

Enhance contact center efficiency by optimizing digital workflows with Amazon Connect omni-channel capabilities. Allow agents to handle voice and chat interactions directly within the Amazon Connect CCP panel that is fully embedded within the MS Dynamics CRM.

Optimize Operations with
Pre-built Integrations

Enable agents to customize contact center workflows with Amazon Connect MS Dynamics 365 integration. Unify the disintegrated CRM workflows to automate agent tasks and enhance the customer service experience.

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

fedex

What our customers say

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Mohammed Yasin

Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.

Mark Coleman

We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.

Tim Nicholas

NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.

Audrey Hill

I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.

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Get certified to include NovelVox products in your offerings and get a commission each deal when you resell.

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Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • Seamlessly plug into Microsoft Dynamics 365 to streamline Amazon Connect operations.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

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Speak to us right away. We are available every hour of the day and each day of the year.

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Overview

  • Seamlessly plug into Microsoft Dynamics 365 to streamline Amazon Connect operations.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

Explore CTI Connector Solutions

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Your data is securely managed. To know more, visit our Privacy Policy