Customized MS Dynamics Smart CTI Connector for Cisco

Facilitate customer journeys and resolve customer queries faster with customer-centric offerings. Streamline your contact center operations by integrating MS Dynamics CRM with Cisco CTI integration.

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14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Experience Unified View

Get embedded Smart CTI integrations within MS Dynamics CRM by NovelVox to empower agents in delivering optimized customer experience. It helps agents to connect with the caller in a whole new level by providing a single screen view of all customer details.

MS Dynamics for Cisco
MS Dynamics for Cisco

Seamless & Smart integration

Give the much-needed boost to your contact center performance by easily integrating Cisco CTI Connector with MS Dynamics CRM. Besides MS Dynamics, agents will also be equipped to view information from any third-party application with an open API.

Ease of Use

Get new, exciting features like Click to Dial, CRM transfer, and more for your Cisco contact centers with MS Dynamics Smart CTI Connector. Redefine the customer experience to match today’s customer journey.

MS Dynamics for Cisco

NovelVox offers Cisco CTI integration with MS Dynamic CRM. The robust solution for Cisco UCCE, UCCX, PCCE, CUCM contact center enables telephone integration for Dynamic 365. The CTI frees agents from switching screens to collect caller information and focuses just on resolving customer queries at the earliest. It empowers agents to offer a personalized experience as all caller details appear as a screen pop before answering the call.

Enhanced FCR & AHT

Drive your contact center performance with improved Average Handling Time (AHT) and First Call Resolution (FCR) by offering smooth integration of Cisco CTI Connector with Microsoft Dynamics CRM in your contact center. Now you can handle more calls in a day with better call resolution and customer experience.

The seamless and smart Microsoft Dynamic CRM integration easy life of agents and customers. The caller does not need to repeat information to every agent. The Cisco unified call connector for Microsoft Dynamics CRM level-up your customer service.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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