Customized MS Dynamics CTI Connector for Cisco

Provide hassle-free customer service and streamline your contact center operations by integrating Microsoft Dynamics CRM with Cisco CTI Connector.

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Experience Unified View

Get embedded Smart CTI integrations within MS Dynamics CRM by NovelVox to empower agents in delivering optimized customer experience. It helps agents to connect with the caller in a whole new level by providing a single screen view of all customer details.

Integrated view of caller information
Know caller details without switching applications
Compatible with UCCE, UCCX, PCCE

Seamless & Smart integration

Give the much-needed boost to your contact center performance by easily integrating Cisco CTI Connector with MS Dynamics CRM. Besides MS Dynamics, agents will also be equipped to view information from any third-party application with an open API.

Get ticketing information and more within CTI connector
Enhance agent-customer interaction
Integrate with any third-party application with an open API

Ease of Use

Get new, exciting features like Click to Dial, CRM transfer, and more for your Cisco contact centers with MS Dynamics Smart CTI Connector. Redefine the customer experience to match today’s customer journey.

Improved user experience
Advanced features like CRM screen transfer, call logging, etc.
Enhance customer journey with smart features

Enhanced FCR & AHT

Drive your contact center performance with improved Average Handling Time (AHT) and First Call Resolution (FCR) by offering smooth integration of Cisco CTI Connector with Microsoft Dynamics CRM in your contact center. Now you can handle more calls in a day with better call resolution and customer experience.