Customized MS Dynamics Smart CTI Connector for Cisco
Facilitate customer journeys and resolve customer queries faster with customer-centric offerings. Streamline your contact center operations by integrating MS Dynamics CRM with Cisco CTI integration.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Experience Unified View
Get embedded Smart CTI integrations within MS Dynamics CRM by NovelVox to empower agents in delivering optimized customer experience. It helps agents to connect with the caller in a whole new level by providing a single screen view of all customer details.
- Integrated view of caller information
- Know caller details without switching applications
- Compatible with UCCE, UCCX, CUCM, PCCE
Seamless & Smart integration
Give the much-needed boost to your contact center performance by easily integrating Cisco CTI Connector with MS Dynamics CRM. Besides MS Dynamics, agents will also be equipped to view information from any third-party application with an open API.
- Get ticketing information and more within CTI connector
- Enhance agent-customer interaction
- Integrate with any third-party application with an open API
Ease of Use
Get new, exciting features like Click to Dial, CRM transfer, and more for your Cisco contact centers with MS Dynamics Smart CTI Connector. Redefine the customer experience to match today’s customer journey.
- Improved user experience
- Advanced features like CRM screen transfer, call logging, etc.
- Enhance customer journey with smart features
NovelVox offers Cisco CTI integration with MS Dynamic CRM. The robust solution for Cisco UCCE, UCCX, PCCE, CUCM contact center enables telephone integration for Dynamic 365. The CTI frees agents from switching screens to collect caller information and focuses just on resolving customer queries at the earliest. It empowers agents to offer a personalized experience as all caller details appear as a screen pop before answering the call.
Enhanced FCR & AHT
Drive your contact center performance with improved Average Handling Time (AHT) and First Call Resolution (FCR) by offering smooth integration of Cisco CTI Connector with Microsoft Dynamics CRM in your contact center. Now you can handle more calls in a day with better call resolution and customer experience.
- Revolutionize contact center performance
- Resolve more calls in less time
- Cost effective solutions for various types & sizes of industries
The seamless and smart Microsoft Dynamic CRM integration easy life of agents and customers. The caller does not need to repeat information to every agent. The Cisco unified call connector for Microsoft Dynamics CRM level-up your customer service.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
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