Experience Unified View

Get embedded Smart CTI integrations within MS Dynamics CRM by NovelVox to empower agents in delivering optimized customer experience. It helps agents to connect with the caller in a whole new level by providing a single screen view of all customer details.

  • Integrated view of caller information
  • Know caller details without switching applications
  • Compatible with UCCE, UCCX, CUCM, PCCE
MS Dynamics with Cisco CTI Connector

Seamless & Smart integration

Give the much-needed boost to your contact center performance by easily integrating Cisco CTI Connector with MS Dynamics CRM. Besides MS Dynamics, agents will also be equipped to view information from any third-party application with an open API.

  • Get ticketing information and more within CTI connector
  • Enhance agent-customer interaction
  • Integrate with any third-party application with an open API
MS Dynamics with Cisco CTI Connector

Ease of Use

Get new, exciting features like Click to Dial, CRM transfer, and more for your Cisco contact centers with MS Dynamics Smart CTI Connector. Redefine the customer experience to match today’s customer journey.

  • Improved user experience
  • Advanced features like CRM screen transfer, call logging, etc.
  • Enhance customer journey with smart features
MS Dynamics with Cisco CTI Connector

Enhanced FCR & AHT

Drive your contact center performance with improved Average Handling Time (AHT) and First Call Resolution (FCR) by offering smooth integration of Cisco CTI Connector with Microsoft Dynamics CRM in your contact center. Now you can handle more calls in a day with better call resolution and customer experience.

  • Revolutionize contact center performance
  • Resolve more calls in less time
  • Cost effective solutions for various types & sizes of industries
MS Dynamics with Cisco CTI Connector

NovelVox offers Cisco CTI integration with MS Dynamic CRM. The robust solution for Cisco UCCE, UCCX, PCCE, CUCM contact center enables telephone integration for Dynamic 365. The CTI frees agents from switching screens to collect caller information and focuses just on resolving customer queries at the earliest. It empowers agents to offer a personalized experience as all caller details appear as a screen pop before answering the call.

The seamless and smart Microsoft Dynamic CRM integration easy life of agents and customers. The caller does not need to repeat information to every agent. The Cisco unified call connector for Microsoft Dynamics CRM level-up your customer service.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

broadcast

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

agent-scripting

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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