NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Change the layout and behavior as your business evolves
Add new gadgets to your desktop when you need them
Integrate new business apps when your business demands
NovelVox designs and develops computer software for use by contact and call centers for managing customer engagement and tracking the operation of the contact and call centers. All our Finesse agent desktops can be upgraded by you without involving us. Finesse Gadget Designer provides an easy to use drag and drop studio environment to extend the agent desktop when your needs change. You will also have our ever-expanding list of Cisco Finesse Gadgets at your disposal.
With built in Wrap-up, Customer History and Information
Over the years, NovelVox understands the importance of screen ‘real-estate’. More space means more data on screen and less time finding it. Our Situational CTI Bar only shows relevant CTI actions, hiding buttons which cannot be used to save space.
This has allowed us to incorporate Customer Information and History data within the CTI bar. This all adds to faster call times, a better customer experience and a more efficient contact center operation.
Agent desktops are created as a single page application meaning no page loads during navigation leading a better customer experience.
Create multiple desktops to automatically react to any input to reduce agent time finding relevant customer information.
The NovelVox application server alongside Cisco Finesse extends the standard feature set to give you more power and flexibility.
Assign multiple actions for events and use ‘listeners’ to execute actions automatically based on customer actions.
Use many designers to increase productivity when creating or modifying the agent desktop. Version control is built in.
Agent Performance Dashboard Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Call Disposition Gadget
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals