Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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NovelVox
Designer Studio

Drag and Drop studio environment to extend the agent desktop
when your needs change

The easy to use development tool
included in all NovelVox Agent Desktops

Customize desktop

Change the layout and behavior as your business evolves

Add new Gadgets

Add new gadgets to your desktop when you need them

Integrate new apps

Integrate new business apps when your business demands

All our Finesse agent desktops can be upgraded by you without involving us. Finesse Gadget
Designer provides an easy to use drag and drop studio environment to extend the agent
desktop when your needs change. You will also have our ever-expanding list of Cisco Finesse
Gadgets at your disposal.

Drag and Drop Finesse Gadget Designer
to build Agent Desktops in days, not
months

Turbo charge Cisco Finesse with Finesse
Gadget Designer

The NovelVox agent desktop adds powerful functionality that does not currently exist in Cisco Finesse. We
achieve this through the NovelVox Application Server.

Benefits of the NovelVox Application Server include

The Situational CTI BAR

With built in Wrap-up, Customer History and Information

Traditional CTI bar

The NovelVox CTI bar

Add up to 50% more screen ‘real-estate’ with the
NovelVox Situational CTI Bar – positioned vertically for widescreen monitors

Over the years, NovelVox understands the importance of screen ‘real-estate’. More space means more data on screen and less time finding it. Our Situational CTI Bar only shows relevant CTI actions, hiding buttons which cannot be used to save space.

This has allowed us to incorporate Customer Information and History data within the CTI bar. This all adds to faster call times, a better customer experience and a more efficient contact center operation.

The NovelVox Productivity Toolset

Single page application

Agent desktops are created as a single page application meaning no page loads during navigation leading a better customer experience.

Multiple Situational Desktops

Create multiple desktops to automatically react to any input to reduce agent time finding relevant customer information.

Extend the functionality of Cisco Finesse

The NovelVox application server alongside Cisco Finesse extends the standard feature set to give you more power and flexibility.

Intelligent event driven actions and active ‘listeners’

Assign multiple actions for events and use ‘listeners’ to execute actions automatically based on customer actions.

Version control for multi-user development teams

Use many designers to increase productivity when creating or modifying the agent desktop. Version control is built in.

Keyboard shortcuts

Improve average handling time by assigning keyboard shortcuts to common agent actions.

Pre-Built Gadgets

Group 490 (6)

Agent Performance Dashboard Gadget

Group 490 (7)

Ticketing
Gadget

Group 490 (8)

Customer Management Gadget

Group 490 (9)

Knowledge Base
Gadget

Group 490 (10)

Agent to Agent/Supervisor Chat & Broadcast Gadget

Group 490 (11)

Agent Personal Phonebook Gadget

Group 490 (12)

Agent Scripting
Gadget

Group 490 (13)

Call Disposition
Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Seamless Integration with

Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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