NovelVox
Designer Studio
when your needs change
The easy to use development tool
included in all NovelVox Agent Desktops
Customize desktop
Change the layout and behavior as your business evolves
Add new Gadgets
Add new gadgets to your desktop when you need them
Integrate new apps
Integrate new business apps when your business demands
Designer provides an easy to use drag and drop studio environment to extend the agent
desktop when your needs change. You will also have our ever-expanding list of Cisco Finesse
Gadgets at your disposal.
Drag and Drop Finesse Gadget Designer
to build Agent Desktops in days, not
months
Turbo charge Cisco Finesse with Finesse
Gadget Designer
achieve this through the NovelVox Application Server.
Benefits of the NovelVox Application Server include
- Add keyboard shortcuts for common agent actions
- Agent to agent and supervisor chat
- Focus agent Finesse page automatically on call arrival
- Support for right to left Languages
- Dynamic screen switching based on call variables
- Dynamic screen switching based on user roles
- Remove Finesse Container to increase screen ‘real estate’
- Compact CTI functionality
The Situational CTI BAR
With built in Wrap-up, Customer History and Information
Traditional CTI bar
The NovelVox CTI bar
Add up to 50% more screen ‘real-estate’ with the
NovelVox Situational CTI Bar – positioned vertically for widescreen monitors
Over the years, NovelVox understands the importance of screen ‘real-estate’. More space means more data on screen and less time finding it. Our Situational CTI Bar only shows relevant CTI actions, hiding buttons which cannot be used to save space.
This has allowed us to incorporate Customer Information and History data within the CTI bar. This all adds to faster call times, a better customer experience and a more efficient contact center operation.
The NovelVox Productivity Toolset
Single page application
Agent desktops are created as a single page application meaning no page loads during navigation leading a better customer experience.
Multiple Situational Desktops
Create multiple desktops to automatically react to any input to reduce agent time finding relevant customer information.
Extend the functionality of Cisco Finesse
The NovelVox application server alongside Cisco Finesse extends the standard feature set to give you more power and flexibility.
Intelligent event driven actions and active ‘listeners’
Assign multiple actions for events and use ‘listeners’ to execute actions automatically based on customer actions.
Version control for multi-user development teams
Use many designers to increase productivity when creating or modifying the agent desktop. Version control is built in.
Keyboard shortcuts
Improve average handling time by assigning keyboard shortcuts to common agent actions.
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing
Gadget
Customer Management Gadget
Knowledge Base
Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting
Gadget
Call Disposition
Gadget
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Seamless Integration with
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals