NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
To create an impeccable customer experience, a contact center needs some high performing agents working on smart agent desktops and monitored by superpowered supervisor desktops. A perfect blend of efficient humans and technology! Sadly, Cisco, Avaya, or Genesys, contact centers face the universal problem of opting for the right desktop that leads them to the road of optimization. Even today, customers are made to wait for long because agents’ systems are not integrated and the supervisor is busy juggling applications instead of focusing on call quality.
Identifying the gaps and mending the loopholes, NovelVox created its range of Unified Agent Desktop and Supervisor Desktop for optimum agent performance and enhance the customer experience. It includes
This advanced system offers a unified view of data to empower agents with the right information at the right time. Some of its benefits include
This unified system boosts agents’ productivity with everything on a single screen. Some of the revolutionary benefits include
Integrated Agent Desktop to improve customer and agent experience. Here’s how
For all three Agent Desktops, NovelVox offers built-in productivity tools to enhance call quality and quick resolution. The built-in tools include Knowledge Base, Case Management, Scripting tool, and more.
Since smart agents need smart supervision to perform their best, NovelVox has designed an efficient Supervisor Desktop. It enables a supervisor to dive deeper into monitoring and forget the struggle of scrolling systems to fetch data. Some of its business-specific benefits include
NovelVox Unified contact center solutions have a lot more to improve your business performance. This contact center software is created with a motive to enhance agent and customer experience like never before. Visit our website to know more about our integrated solution and understand why and how businesses have already switched over to NovelVox Desktops.
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