Genesys Agent Desktop
Achieve more and increase your productivity by integrating Unified Agent Desktop for Genesys contact centers with any 3rd party application.
Get a single ‘integrated’ view on your Genesys Agent Desktop by seamlessly integrating with any third-party applications at your contact center. It will result in improved First Call Resolution (FCR) and bring down the Average Handling Time (AHT) in contact centers.
Get the caller details as soon as the call connects and greet the caller by name to enhance customer service. With Genesys Agent Desktops, Agents will be empowered and have the capability to pull all caller information & records without the need of customer revalidation.
Genesys Agent Desktop will deliver better call resolution and empower agents to take more calls in a day. It dynamically populates the relevant caller information as per the reason for the call to give the agents a head start.
Enhance your AHT, FCR, and overall productivity by choosing a customized agent desktop for your Genesys contact centers, specifically designed to cater to your industry-specific business needs.
Genesys contact center can be integrated with any of your 3rd party applications from CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems to your internal database.
Do all the changes/modification that you need to do on the Genesys Agent Desktop with simple drag & Drop Designer Studio. It is one of industry’s first and only designer studio which is so easy that you won’t require any coding!