Genesys Desktop is a thin-client, web-based desktop application that acts as a unified interface for Genesys Agent and Genesys Supervisor workspaces. It enables Supervisors and Agents to handle voice and digital interactions from one single screen. It also equips Supervisors with monitoring controls and actions to enable them to monitor and assist agents in real-time.

Agent Accelerator, designed specifically for the Genesys Contact Center, enhances the efficiency of the Agent workspace by offering agents a customized, industry-optimized, 360-degree view of customer information. It comes with the biggest integration library that seamlessly integrates all the leading business applications and core industry systems with the Genesys Agent Workspace, ensuring agents don’t have to spend time on unnecessary screen switches. It effortlessly fits within the Genesys environment and can be customized as per unique business needs.

Yes. Agent Accelerator supports seamless integration with all the Genesys Workspaces including their native email and chat features leveraging open API accessibility. The integration enables screen popping relevant customer information based on UID on the agent’s screen which helps personalize CX and improves agents’ productivity.

Yes, it is. The standalone version of the application supports seamless integration with Genesys’ native embeddable framework for standalone environments.