Genesys Agent Desktop
Achieve more and increase your contact center productivity by integrating Unified Agent Desktop for Genesys contact centers with any 3rd party application.
Get a single ‘integrated’ view by integrating Genesys contact center with all third-party applications. It will result in improved First Call Resolution (FCR) and bring down the Average Handling Time (AHT) in contact centers.
Get the caller details as soon as the call connects and greet the caller by name to enhance customer service. Agents will be able to pull the caller information & records without customer revalidation.
NovelVox Agent Desktop will deliver better call resolution and enhance FCR. It will dynamically populate the relevant information as per the reason for the call.
Enhance your AHT, FCR, and overall productivity by choosing a customized agent desktop specifically designed to cater to your business needs.
Genesys contact center can be integrated with any of your 3rd party applications from CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems to your internal database.
Do all the changes/modification that you need to do on the agent desktop with simple drag & drop designer studio. The Gadget Designer Studio, industry’s first and only, is so simple that you won’t require any coding!