Agent Accelerator for Genesys

Boost your contact center productivity and achieve more with integrated agent workspace for Genesys Contact Centers — Genesys Cloud, Genesys PureEngage, and Genesys PureConnect.

Genesys Agent Accelerator

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Single ‘Integrated’ View

Get a single integrated view of all the information on your Genesys Agent Desktop by seamlessly integrating it with your existing third-party applications. It merges data from all the applications & core systems and displays it on a single screen, providing agents complete access to the customer and product information.
Agent Accelerator

Biggest library of Integration with Genesys Contact Center

Integrate your Agent Accelerator with the industry’s leading third-party applications and improve the performance of your Genesys Contact Center. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications. 

Genesys integration with some popular applications:

Know Your Caller

Let your agents know the caller even before the call is answered. Get the caller’s details as soon as the call connects and greet the caller by name to deliver customer delight.

Agent Accelerator

View Screen as per IVR Inputs

Genesys Agent Accelerators help you deliver better call resolutions, enabling agents to take more calls in a day. It dynamically populates the relevant caller information as per the “Reason for the Call” to give the agents a head start.

Optimized Agent Accelerators for your Business

Enhance your AHT, FCR, and overall productivity by choosing a customized agent accelerator for your Genesys contact centers, specifically designed to cater to your industry-specific business needs.

Agent Accelearator

Customize with Drag & Drop Designer

Modify/change workspace fields as per the requirement using easy to use, no-code Drag & Drop Designer Studio.

Seamless Integration with

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Dedicated Customer Success Manager

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24/7 Support &
Training

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Self Help YouTube Channel

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