AGENT ACCELERATOR FOR GENESYS
Enable Genesys Agents to Execute — Not Just Respond
Agent Accelerator extends the Genesys agent desktop with a unified workspace where agents execute actions across core systems—without switching screens. Whether deployed within the Genesys Cloud agent desktop, Genesys Cloud desktop, or legacy Genesys PureCloud agent desktop environments, Agent Accelerator helps agents complete workflows from a single interface.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Genesys Orchestrates the Interaction. Agent
Accelerator Ensures it gets Executed Completely.
Agent Accelerator brings your CRM, core systems, and operational applications directly into the Genesys agent desktop, where agents execute workflows in real time during live interactions.
Every interaction is handled from one workspace.
Every system is updated in real time.
Every step completed without breaking flow.
Orchestrate Systems Directly Within Genesys
Extend Genesys with deep integrations across CRM, ticketing, and industry platforms—so agents can move seamlessly across systems without breaking flow.
Agent Accelerator acts as the execution layer within orchestrated journeys, bringing enterprise applications directly into the Genesys agent desktop and Genesys Cloud agent desktop experience.
CRM
Ticketing
Banking & Credit Union
Healthcare
Start with Context. Continue with Action.
Give agents the full picture at the start—so they can move seamlessly through the interaction without stopping to search or switch systems.
Within the Genesys Cloud desktop, agents can access customer context and continue execution across connected systems without interruption.
- Surface customer profiles and history instantly
- Eliminate repeated questions and fragmented workflows
- Continue execution across systems without interruption
Guide Every Step in the Interaction Flow
Use interaction context to drive what happens next.
Agent Accelerator dynamically surfaces the right systems and data within the Genesys agent desktop, guiding agents through each step of a multi-system workflow.
- Trigger actions based on IVR inputs and interaction context
- Surface the next system or step automatically
- Maintain flow across complex journeys
Align the Workspace to Complex Enterprise Workflows
Genesys orchestrates journeys—but execution must align with real enterprise processes.
Agent Accelerator enables Genesys Cloud agent desktop experiences that reflect how workflows actually move across systems.
- Configure desktops based on workflow stages
- Customize by role, journey, or use case
- Align interfaces with cross-system execution paths
Adapt Flows Without
Slowing Down Operations
Update workflows, integrations, and layouts without disrupting ongoing journeys.
The drag-and-drop designer allows teams to refine execution flows quickly—whether operating within a modern Genesys Cloud desktop deployment or a Genesys PureCloud agent desktop environment.
No-code / low-code customization
Faster updates to workflows and integrations
Continuous optimization of cross-system journeys
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
