NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Integrate your Agent Desktop with the industry’s leading third-party applications and improve the performance of your Genesys Contact Center. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications.
Genesys integration with some popular applications:
Let your agents know the caller even before the call is answered. Get the caller’s details as soon as the call connects and greet the caller by name to deliver customer delight.
Genesys Agent Desktops help you deliver better call resolutions, enabling agents to take more calls in a day. It dynamically populates the relevant caller information as per the “Reason for the Call” to give the agents a head start.
Enhance your AHT, FCR, and overall productivity by choosing a customized Agent Desktop for your Genesys contact centers, specifically designed to cater to your industry-specific business needs.
Modify/change workspace fields as per the requirement using easy to use, no-code Drag & Drop Designer Studio.
Agent Desktop, designed specifically for the Genesys Contact Center, enhances the efficiency of the Agent workspace by offering agents a customized, industry-optimized, 360-degree view of customer information. It comes with the biggest integration library that seamlessly integrates all the leading business applications and core industry systems with the Genesys Agent Workspace, ensuring agents don’t have to spend time on unnecessary screen switches. It effortlessly fits within the Genesys environment and can be customized as per unique business needs.
Agent Desktop for Genesys by NovelVox supports the following deployment models:
Yes, Agent Desktop supports seamless integration with all the Genesys Workspaces including their native email and chat features leveraging open API accessibility. The integration enables screen popping relevant customer information based on UID on the agent’s screen which helps personalize CX and improves agents’ productivity.