Agent Accelerator for Genesys
Boost your contact center productivity and achieve more with integrated agent workspace for Genesys Contact Centers — Genesys Cloud, Genesys PureEngage, and Genesys PureConnect.
Years of Expertise
Deployments in 18+ Countries
Single ‘Integrated’ View
Biggest library of Integration with Genesys Contact Center
Integrate your Agent Accelerator with the industry’s leading third-party applications and improve the performance of your Genesys Contact Center. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications.
Genesys integration with some popular applications:
Know Your Caller
Let your agents know the caller even before the call is answered. Get the caller’s details as soon as the call connects and greet the caller by name to deliver customer delight.
View Screen as per IVR Inputs
Genesys Agent Accelerators help you deliver better call resolutions, enabling agents to take more calls in a day. It dynamically populates the relevant caller information as per the “Reason for the Call” to give the agents a head start.
Optimized Agent Accelerators for your Business
Enhance your AHT, FCR, and overall productivity by choosing a customized agent accelerator for your Genesys contact centers, specifically designed to cater to your industry-specific business needs.
Customize with Drag & Drop Designer
Modify/change workspace fields as per the requirement using easy to use, no-code Drag & Drop Designer Studio.
Seamless Integration with
Dedicated Customer Success Manager
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals