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Integrate your Agent Accelerator with the industry’s leading third-party applications and improve the performance of your Genesys Contact Center. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications.
Genesys integration with some popular applications:
Let your agents know the caller even before the call is answered. Get the caller’s details as soon as the call connects and greet the caller by name to deliver customer delight.
Genesys Agent Accelerators help you deliver better call resolutions, enabling agents to take more calls in a day. It dynamically populates the relevant caller information as per the “Reason for the Call” to give the agents a head start.
Enhance your AHT, FCR, and overall productivity by choosing a customized agent accelerator for your Genesys contact centers, specifically designed to cater to your industry-specific business needs.
Modify/change workspace fields as per the requirement using easy to use, no-code Drag & Drop Designer Studio.
Agent Desktop for Genesys by NovelVox supports the following deployment models:
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals