Genesys Agent Desktop
Years of Expertise
Deployments in 20+ Countries
Single ‘Integrated’ View
Biggest library of Integration with Genesys Contact Center
Integrate your Agent Desktop with the industry’s leading third-party applications and improve the performance of your Genesys Contact Center. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications.
Genesys integration with some popular applications:
Know Your Caller
Let your agents know the caller even before the call is answered. Get the caller’s details as soon as the call connects and greet the caller by name to deliver customer delight.
View Screen as per IVR Inputs
Genesys Agent Desktops help you deliver better call resolutions, enabling agents to take more calls in a day. It dynamically populates the relevant caller information as per the “Reason for the Call” to give the agents a head start.
Optimized Agent Desktops for your Business
Enhance your AHT, FCR, and overall productivity by choosing a customized Agent Desktop for your Genesys contact centers, specifically designed to cater to your industry-specific business needs.
Customize with Drag & Drop Designer
Modify/change workspace fields as per the requirement using easy to use, no-code Drag & Drop Designer Studio.
Our Featured Integrations
Agent Desktop, designed specifically for the Genesys Contact Center, enhances the efficiency of the Agent workspace by offering agents a customized, industry-optimized, 360-degree view of customer information. It comes with the biggest integration library that seamlessly integrates all the leading business applications and core industry systems with the Genesys Agent Workspace, ensuring agents don’t have to spend time on unnecessary screen switches. It effortlessly fits within the Genesys environment and can be customized as per unique business needs.
Agent Desktop for Genesys by NovelVox supports the following deployment models:
- On-Prem – For Genesys PureConnect, Engage, and Cloud
- On Cloud – For Genesys PureConnect and Cloud
Yes, Agent Desktop supports seamless integration with all the Genesys Workspaces including their native email and chat features leveraging open API accessibility. The integration enables screen popping relevant customer information based on UID on the agent’s screen which helps personalize CX and improves agents’ productivity.