NovelVox
Contact Center Solutions

Contact Center Automation: Reinventing Experiences

Contact Center Solutions

How to Deliver a Great Member Experience in a Credit Union?

Contact Center Solutions

Top 7 Call Center Benchmarking KPIs

CTI Connector

Solving Contact Center Issues with MS Dynamics CTI Integration with Amazon Connect

Customer Experience

Co-Browsing Explained: How It Works and Its Benefits

Customer Experience

Top 7 Ways to Create Winning CX Strategies

Contact Center Wallboard

Optimizing and Incentivising Agent Performance with Call Center Wallboards

CTI Connector

Maximizing Agents’ Productivity by Integrating Dynamics 365 Online with Avaya CTI

Contact Center Solutions

What Causes High Average Call Handle (ACH) Time and How to Reduce It?

CTI Connector

How to Bridge Genesys and ServiceNow Integration Gaps?

Customer Experience

Case Management System Software: Key to Higher CSAT Scores

CTI Connector

How to Use MS Dynamics 365 CRM Online for Agent Screen Pop (CTI integration)

CTI Connector

What Advantages Do Electronic Medical Records Software Serve?

Customer Experience

Understanding the Synergy of Artificial Intelligence and Human-Intelligence in Customer Service

Conversational AI

Generative AI in Banking Contact Centres: How it Works

Unified Agent Desktop

Unified Agent Desktop: Effective Tool for Healthcare Contact Center to Improve Patient Satisfaction

CTI Connector

The Truth About Epic EMR/EHR Software

CTI Connector

All You Need to Know About Electronic Medical Records

CTI Connector

Understanding the Basics of Microsoft Dynamics 365 CTI Integration

Agent Experience

Why Should We Automate the Repetitive Tasks of an Agent in the Contact Center?

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

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