Avaya Agent Desktop
Boost your contact center productivity and achieve more with unified agent desktop for Avaya Contact Centers.
Reduce Average Handling Time (AHT) and improve your First Call Resolution (FCR) rate by integrating Avaya contact center with all your third-party applications to offer one unified view.
Know who is calling even before you answer the call with all caller details to deliver experiential customer service. Now customers don’t need to re-validate themselves to agents for pulling their records.
Deliver faster call resolution and improve FCR with NovelVox Agent desktop. Get to know the reason for the call to dynamically populate relevant information.
Why choose a standard agent desktop when you can get an Agent Desktop customized to your unique business needs?
From CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems to your internal database, integrate your Avaya Contact Center with any of your 3rd party applications.
Modify Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.