Avaya Agent Desktop
Boost your contact center productivity and achieve more with unified Avaya agent desktop for Contact Centers.
Single Screen View
Reduce Average Handling Time (AHT) and improve your First Call Resolution (FCR) rate by integrating Avaya contact center with all your third-party applications to offer one unified view.
- Seamless integration with 3rd party applications
- Read & write data for faster call disposition
- Get excellent omnichannel customer experience
Biggest library of Integration
Boost agent performance by integrating your Avaya Agent Desktop with the industry’s leading third-party applications having an open API. Choose from a library of 70+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications. Avaya integration with some of the popular applications:
- CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
- Ticketing: Zendesk, ServiceNow, Freshdesk
- Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
- Healthcare: EPIC, Cerner, Aetna
Say ‘Hello’ with Caller’s First Name
Know who is calling even before you answer the call with all caller details to deliver experiential customer service. Now, with integrated Avaya Agent Desktop, customers don’t need to re-validate themselves to agents for pulling their records.
- No more copy & paste to gather customer details
- Greet callers by their name to enhance call experience
- Easily validate caller details while having all information readily available
Change Screen by IVR Inputs
Deliver faster call resolution and improve FCR with Avaya Agent desktop. Dynamically populate relevant information for every call as per the IVR inputs.
- Dynamically change screen for each call based on IVR variables
- Empower your agents with relevant information instantly
- Convert customer service to customer delight with faster call resolution
Agent Desktop Optimized to your Business
Why choose a standard agent desktop when you can get an Avaya Agent Desktop customized to your unique business needs?
- Industry-specific agent desktop templates optimized for your business
- Unique agent desktop for each department optimized as per its needs
- From logo to brand colors and fonts, develop the agent desktop as per your branding guidelines
Modify Desktop Easily with Drag & Drop Designer
Modify Avaya Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.
- Customize or design desktops as per your needs
- Library of industry wise agent desktop templates
- Pre-built in gadgets
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Training
