Agent Accelerator
for Avaya

Boost your employee productivity and achieve more with unified agent desktop for Avaya Contact Centers.

Avaya Agent Accelerator

13+

Years of Expertise

200+

Deployments in 18+ Countries

98.7%

Retention Ratio

Single Screen Customer View

Reduce Average Handling Time (AHT) and improve your First Call Resolution (FCR) rate by integrating Avaya contact center with all the third-party applications to offer unified view of customer information.
Avaya Agent Accelerator

Biggest library of Integration

Boost agent performance by integrating your Avaya Agent Desktop with the industry’s leading third-party applications having an open API. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications. 

 

Avaya integration with some of the popular applications:

Say ‘Hello’ with Caller’s First Name

Know who is calling even before you answer the call with key caller details to deliver personalized customer service. With Avaya Agent Desktop, let your agent validate the customer details effortlessly fetched at the time of customer inbound calls.
Avaya Agent Accelerator
Avaya Agent Accelerator

Change Screen by IVR Inputs

Deliver faster call resolution and improve FCR with Avaya Agent desktop. Dynamically populate relevant information for every call as per the IVR inputs.

Agent Desktop Optimized
to your Business

Why choose a standard agent desktop when you can get an Avaya Agent Desktop customized to your unique business needs?

Avaya Agent Accelerator
Avaya Agent Accelerator

Modify Desktop Easily with Drag & Drop Designer

Modify Avaya Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.

Pre-Built Gadgets

Group 490 (6)

Agent Performance Dashboard Gadget

Group 490 (7)

Ticketing
Gadget

Group 490 (8)

Customer Management Gadget

Group 490 (9)

Knowledge Base
Gadget

Group 490 (10)

Agent to Agent/Supervisor Chat & Broadcast Gadget

Group 490 (11)

Agent Personal Phonebook Gadget

Group 490 (12)

Agent Scripting
Gadget

Group 490 (13)

Call Disposition
Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

Trusted By

Ready to uplevel your customer experience and convert more leads?

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