Boost your employee productivity and achieve more with unified agent desktop for Avaya Contact Centers.
Years of Expertise
Deployments in 20+ Countries
Single Screen Customer View
Biggest library of Integration
Boost agent performance by integrating your Avaya Agent Desktop with the industry’s leading third-party applications having an open API. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications.
Avaya integration with some of the popular applications:
Say ‘Hello’ with Caller’s First Name
Change Screen by IVR Inputs
Deliver faster call resolution and improve FCR with Avaya Agent desktop. Dynamically populate relevant information for every call as per the IVR inputs.
Agent Desktop Optimized
to your Business
Why choose a standard agent desktop when you can get an Avaya Agent Desktop customized to your unique business needs?
Modify Desktop Easily with Drag & Drop Designer
Modify Avaya Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.
Agent Performance Dashboard Gadget
Customer Management Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals