AGENT ACCELERATOR FOR AVAYA
Enable Avaya Agents
to Execute — Not Just Respond
Agent Accelerator extends Avaya with a unified workspace where agents execute actions across core systems — without switching screens.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Avaya Handles the Interaction. Agent
Accelerator Ensures it gets Executed Completely.
Agent Accelerator brings your CRM, core systems, and operational applications directly into the Avaya interface — where agents execute workflows in real time during live interactions.
Every interaction is handled from one workspace.
Every system is updated in real time.
Every step completed without breaking flow.
Extensive Integration Ecosystem for Avaya
Extend Avaya by embedding critical systems directly into the agent workflow.
Agent Accelerator supports secure, API-driven integrations with enterprise platforms — enabling real-time execution across systems.
CRM
Ticketing
Banking & Credit Union
Healthcare
Unified Customer Context for Faster Resolutions
Improve First Call Resolution (FCR) and reduce Average Handle Time (AHT) by giving agents a consolidated, real-time view of customer data inside Avaya.
Agent Accelerator connects CRM platforms, backend systems, and business applications — ensuring agents start every interaction with full context.
- Integrate enterprise applications directly into the Avaya agent desktop
- Access and update customer data in real time during interactions
- Deliver consistent experiences across voice and digital channels
Context-Driven Interactions from the First Touch
Equip agents with relevant customer data before the conversation begins.
Agent Accelerator automatically surfaces customer context within Avaya — enabling faster, more personalized engagement.
- Retrieve customer profiles automatically at interaction start
- Reduce repetitive verification and manual lookups
- Enable informed, personalized conversations from the first moment
Intelligent Screen Pop Based on Interaction Context
Accelerate resolution by presenting the right information at the right time.
Agent Accelerator dynamically displays relevant applications and records based on IVR inputs and interaction metadata within Avaya.
- Trigger screen behavior using IVR and call variables
- Surface the most relevant data instantly
- Improve handling speed and customer satisfaction
Flexible Agent Workspace for Complex Environments
Adapt the Avaya agent desktop to match enterprise workflows and operational complexity.
Agent Accelerator allows deep customization based on roles, departments, and industry requirements.
- Deploy industry-specific workspace templates
- Configure desktops for different teams and use cases
- Align UI with enterprise branding and workflow design
Low-Code Customization
with Visual Designer
Simplify workspace configuration without heavy IT dependency.
The drag-and-drop designer enables rapid customization of layouts, integrations, and workflows.
Modify agent desktops without coding
Use prebuilt components for faster deployment
Continuously adapt workflows as business needs evolve
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
