Avaya Agent Desktop
Boost your contact center productivity and achieve more with unified Avaya agent desktop for Contact Centers.
Reduce Average Handling Time (AHT) and improve your First Call Resolution (FCR) rate by integrating Avaya contact center with all your third-party applications to offer one unified view.
Boost agent performance by integrating your Avaya Agent Desktop with the industry’s leading third-party applications having an open API. Choose from a library of 70+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications. Avaya integration with some of the popular applications:
Know who is calling even before you answer the call with all caller details to deliver experiential customer service. Now, with integrated Avaya Agent Desktop, customers don’t need to re-validate themselves to agents for pulling their records.
Deliver faster call resolution and improve FCR with Avaya Agent desktop. Dynamically populate relevant information for every call as per the IVR inputs.
Why choose a standard agent desktop when you can get an Avaya Agent Desktop customized to your unique business needs?
Modify Avaya Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.