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Single Screen View

Reduce Average Handling Time (AHT) and improve your First Call Resolution (FCR) rate by integrating Avaya contact center with all your third-party applications to offer one unified view.

  • Seamless integration with 3rd party applications
  • Read & write data for faster call disposition
  • Get excellent omnichannel customer experience

Say ‘Hello’ with Caller’s First Name

Know who is calling even before you answer the call with all caller details to deliver experiential customer service. Now customers don’t need to re-validate themselves to agents for pulling their records.

  • No more copy & paste to gather customer details
  • Greet callers by their name to enhance call experience
  • Easily validate caller details while having all information readily available

Change Screen by IVR Inputs

Deliver faster call resolution and improve FCR with NovelVox Agent desktop. Get to know the reason for the call to dynamically populate relevant information.

  • Dynamically change screen for each call based on IVR variables
  • Empower your agents with relevant information instantly
  • Convert customer service to customer delight with faster call resolution

Agent Desktop Optimized to your Business

Why choose a standard agent desktop when you can get an Agent Desktop customized to your unique business needs?

  • Industry-specific agent desktop templates optimized for your business
  • Unique agent desktop for each department optimized as per its needs
  • From logo to brand colors and fonts, develop the agent desktop as per your branding guidelines

Biggest library of Integration with Avaya Contact Center

From CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems to your internal database, integrate your Avaya Contact Center with any of your 3rd party applications.

  • Easily integrate NovelVox universal connector with your database
  • Integrate any application with open API
  • Library of 40+ applications that can be readily integrated with Avaya Contact Centers

Modify Desktop Easily with Drag & Drop Designer

Modify Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.

  • Customize or design desktops as per your needs
  • Library of industry wise agent desktop templates
  • Pre-built in gadgets

Pre-Built Gadgets

Agent Statistics Gadget

Agent to Agent Chat & Message Broadcast Gadget

Supervisor Gadget

Precision Queue Gadget

Agent Scripting Gadget

Last Calls Gadget

Call Tagging Gadget

Call Follow Up Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &

Self Help YouTube

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