Agent Accelerator
for Avaya
Boost your employee productivity and achieve more with unified agent desktop for Avaya Contact Centers.
13+
Years of Expertise
200+
Deployments in 18+ Countries
98.7%
Retention Ratio
Single Screen Customer View
- Seamless integration with 3rd party applications
- Read & write data for faster call disposition
- Get excellent omnichannel customer experience
Biggest library of Integration
Boost agent performance by integrating your Avaya Agent Desktop with the industry’s leading third-party applications having an open API. Choose from a library of 75+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications.
Avaya integration with some of the popular applications:
- CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
- Ticketing: Zendesk, ServiceNow, Freshdesk
- Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
- Healthcare: EPIC, Cerner, Aetna
Say ‘Hello’ with Caller’s First Name
- No more copy & paste to gather customer details
- Greet callers by their name to enhance call experience
- Easily validate caller details while having all information readily available
Change Screen by IVR Inputs
Deliver faster call resolution and improve FCR with Avaya Agent desktop. Dynamically populate relevant information for every call as per the IVR inputs.
- Dynamically change screen for each call based on IVR variables
- Empower your agents with relevant information instantly
- Convert customer service to customer delight with faster call resolution
Agent Desktop Optimized
to your Business
Why choose a standard agent desktop when you can get an Avaya Agent Desktop customized to your unique business needs?
- Industry-specific agent desktop templates optimized for your business
- Unique agent desktop for each department optimized as per its needs
- From logo to brand colors and fonts, develop the agent desktop as per your branding guidelines
Modify Desktop Easily with Drag & Drop Designer
Modify Avaya Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.
- Customize or design desktops as per your needs
- Library of industry-wise agent desktop templates
- Pre-built in gadgets
Pre-Built Gadgets
Agent Performance Dashboard Gadget
Ticketing
Gadget
Customer Management Gadget
Knowledge Base
Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting
Gadget
Call Disposition
Gadget
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
