Single Screen View

Reduce Average Handling Time (AHT) and improve your First Call Resolution (FCR) rate by integrating Avaya contact center with all your third-party applications to offer one unified view.

  • Seamless integration with 3rd party applications
  • Read & write data for faster call disposition
  • Get excellent omnichannel customer experience
Avaya Agent Desktop

Biggest library of Integration

Boost agent performance by integrating your Avaya Agent Desktop with the industry’s leading third-party applications having an open API. Choose from a library of 70+ CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more applications. Avaya integration with some of the popular applications:

  • CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
  • Ticketing: Zendesk, ServiceNow, Freshdesk
  • Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
  • Healthcare: EPIC, Cerner, Aetna
Biggest library of Integrations

Say ‘Hello’ with Caller’s First Name

Know who is calling even before you answer the call with all caller details to deliver experiential customer service. Now, with integrated Avaya Agent Desktop, customers don’t need to re-validate themselves to agents for pulling their records.

  • No more copy & paste to gather customer details
  • Greet callers by their name to enhance call experience
  • Easily validate caller details while having all information readily available
Agent Desktop

Change Screen by IVR Inputs

Deliver faster call resolution and improve FCR with Avaya Agent desktop. Dynamically populate relevant information for every call as per the IVR inputs.

  • Dynamically change screen for each call based on IVR variables
  • Empower your agents with relevant information instantly
  • Convert customer service to customer delight with faster call resolution
Agent Desktop

Agent Desktop Optimized to your Business

Why choose a standard agent desktop when you can get an Avaya Agent Desktop customized to your unique business needs?

  • Industry-specific agent desktop templates optimized for your business
  • Unique agent desktop for each department optimized as per its needs
  • From logo to brand colors and fonts, develop the agent desktop as per your branding guidelines
Agent Desktop

Modify Desktop Easily with Drag & Drop Designer

Modify Avaya Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.

  • Customize or design desktops as per your needs
  • Library of industry wise agent desktop templates
  • Pre-built in gadgets
Finesse Gadget Designer

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget


Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget


Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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