NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Webinar: The Modern Way of Efficiently Handling Tickets from your Contact Center
Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Web Service works on the principle of the client-server model. The basic idea behind web services is the communication between interoperating software running on different technologies. Web service uses XML to pass structured messages between the client and server. It is a standardized medium to send messages and establish communication between the client and server applications on the World Wide Web.
REST architecture treats every content as a resource. These resources can be Text Files, Html Pages, Images or Dynamic Business Data.
Let’s assume the URL to access an employee record resource via REST is as shown below:
Example: – http://localhost:8080/RestDemo/employees/employee/101
Here, the URL tells the web server to provide the details of the employee whose employee number is 101.
Request Verbs describe what action you want to do with the resource. RESTful APIs enable you to develop any kind of web application having all possible CRUD (create, retrieve, update, delete) operations by using the request verbs.
GET – It is used to read from a REST resource.
POST – POST verb is used to create a new REST resource.
PUT – It is used to update an already existing REST resource.
DELETE – To delete a REST resource.
These are additional instructions sent along with the request. Request headers define the type of response, response code, and the authorization details.
Request Body is used to send the data received from the client to the server while making a POST or PUT request.
Response Body contains the data sent by a web server in the response of the client request.
The web server might return an XML or JSON with all the details of the employee in the Response Body.
These codes are the general codes that are returned along with the response from the web server. An example is the code 200 which is normally returned if there is no error when returning a response to the client.
Subscribe to our free newsletter and get blog updates in your inbox