Cisco Finesse Agent Desktop
Customize Cisco Finesse Agent Desktop and get a unified view of all the customer details prior to answering the call by integrating it with your 3rd party application.
Enhance your First Call Resolution (FCR) rate and decrease Average Handling Time (AHT) by offering a single screen view to your agents by integrating all your third-party applications with Cisco contact center.
Deliver experiential customer service by greeting the customers with their first names as the agent will now have access to the customer details prior to answering the call. No more revalidating the customer info to pull records.
Use NovelVox Agent Desktop to enhance FCR and deliver faster call resolution. Be able to dynamically populate the required information by knowing the reason for the call.
Why bother working with a standard agent desktop when you can get a customized agent desktop as per your unique business needs.
Easily integrate your Cisco contact centers with any 3rd party applications from CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems to your internal database.
Use simple and easy Drag & Drop Designer Studio to modify the agent desktop. This gadget designer studio is industry’s first designer studio which makes customization very easy—so much so that you can do it by yourself without any coding.
Make your CAD/CSD to Finesse migration pain-free with most powerful Agent & Supervisor desktops, you won’t miss what you loved.
NovelVox provides Unified Agent Desktop for banking and finance institutions which provides you easy integration with core banking applications like Jack & Henry, Symitar, Fiserv etc. to provide a single glass pane view to contact center agents. Get department wise unique customized desktop so that the agent access only the required details of that particular department like phone banking, cards, loans etc.
NovelVox has been providing customized contact center solutions for the telecom industry for over a decade now. Our Unified Agent Desktop provides an integrated agent experience by offering a unified view of all caller information even before the call is answered by the agent. This enables the agent to reduce Average call Handling Time (AHT) and enhance First Call Resolution (FCR), thereby improving overall contact center productivity.
NovelVox Unified Agent Desktop for healthcare industry will assist agents in catering to all patient requests and requirements promptly without wasting time looking for information. Unified Agent Desktop makes it possible by providing an integrated view of all the caller information like previous appointment status, the reason for the call, availability of physicians, etc. on a single screen. These details empower agents to provide exceptional customer service, thus enhancing the agent-customer experience.
NovelVox Unified Agent Desktop for insurance industry offers one-of-a-kind industry-specific agent experience. It provides ready integration of Cisco, Avaya and Genesys contact centers with third-party applications which include ticketing, CRM, etc. The agent desktops are customized as per the department/business needs where you can integrate various information on a single screen so that the agent has access to the required details at their fingertips.
NovelVox Unified Agent Desktop for credit union provides easy integration with Symitar, Jack Henry, Fiserv, FIS application with Cisco Finesse and Avaya contact centers. Unified agent desktop provides the agents with a single screen view of all the caller details. With Unified Agent Desktop, the agent is ready with all the caller information as soon as the call gets connected—no need for copy/paste to gather member information. This reduces AHT and improves agent call resolutions.
NovelVox Unified Agent Desktop for retail are optimized as per the industry requirements. With Unified Agent Desktop, agents are able to address the customer’s queries and concerns swiftly and with ease. This is possible because of the integrated view that we provide on the agent desktop with all the required caller information on a single screen. The agents have access to information like warranty status, stock availability, store details, etc. which enables them to handle more calls in less time.
Let your agents provide specialized department wise solutions to the citizens with NovelVox Unified Agent Desktop for government entities. NovelVox provides unified unique desktops per the department requirements which provides agents the necessary information to handle the calls for that particular department. No more switching screens or putting the caller on hold to gather information—get all the details as soon as the call gets connected.