AGENT ACCELERATOR FOR CISCO CONTACT CENTER
Enable Cisco Agents to Execute — Not Just Respond
Agent Accelerator extends Cisco Contact Center with a unified workspace where agents execute actions across core systems—without switching screens. Enhance your Cisco agent desktop with a workspace designed for real-time execution.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Cisco handles the interaction. Agent
Accelerator ensures it gets Executed Completely.
Agent Accelerator brings your CRM, core systems, and operational applications directly into the Cisco Contact Center interface — where agents execute workflows in real time during live interactions. Whether operating within a Cisco Finesse agent desktop or broader Cisco unified desktop environment, agents can complete workflows without leaving their workspace.
Every interaction is handled from one workspace.
Every system is updated in real time.
Every step completed without breaking flow.
The Broadest Integration
Library for Amazon Connect
Agent Accelerator ships with 100+ prebuilt connectors across the systems your industry actually runs on. Ready to connect. No development backlog.
CRM
Ticketing
Banking & Credit Union
Healthcare
Start Every Interaction Ready to Act
Surface the right data at the right time—so agents can move directly from conversation to execution.
Within the Finesse agent desktop, agents can access customer information and workflows instantly without disrupting interaction flow.
- Retrieve customer profiles instantly at interaction start
- Eliminate repetitive verification and manual lookup
- Execute actions without switching between systems
Guide Execution with Context-Driven Screen Pops
Present agents with the right systems and data based on interaction context—so execution stays smooth and uninterrupted.
Whether operating within a UCCX agent desktop or Cisco Finesse environment, agents receive the information needed to execute actions faster and more accurately.
- Trigger screens using IVR data and interaction intent
- Surface relevant systems automatically
- Reduce errors and delays in execution
Adapt to Complex Workflows and Environments
Cisco environments span legacy systems, hybrid deployments, and varied workflows.
Agent Accelerator allows you to configure workspaces that align with this complexity—so execution remains consistent across teams and systems.
- Deploy templates for complex, multi-system workflows
- Customize by team, role, or operational requirement
- Align with backend processes and system dependencies
Update Workflows
Without Adding Complexity
Modify workflows and interfaces quickly—without introducing new dependencies or delays.
Optimize your Cisco unified desktop experience through configurable layouts and workflows that adapt as operational requirements evolve.
Configure layouts and workflows without coding
Use prebuilt components for faster setup
Adapt to evolving systems and processes with ease
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
