iVision Seat Plan
iVision Seatplan provides an overall view of your contact center seats. You will be able to create your own seat plans when your contact center changes.
Seats that are offline more than usual or constantly in ‘ready state’ in a specific area of your contact center can be identified quickly so engineers can fix any issues before they become widespread.
Contact Center managers can easily view at a glance, the entire contact center operation across multiple sites. View usage, faulty terminals or long periods of inactivity to keep your contact center in optimum efficiency.