Get an Overall Seatplan View of Entire Contact Center Across Many Sites

iVision Seatplan offers a ‘bird’s eye view’ of the entire contact center seats. Now you will be able to know the live status of agents—whether they are on call, offline, waiting, etc. This will help enhance your contact center efficiency and boost productivity. iVision Seatplan is compatible with Cisco, Genesys, and Avaya contact center platforms.

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iVision Seatplan optimizes your contact center operations at a glance.

Easily spot problem areas

Seats that are offline more than usual or constantly in ‘ready state’ in a specific area of your contact center can be identified quickly so engineers can fix any issues before they become widespread.

Multi-site seats, at a glance

Contact Center managers can easily view at a glance, the entire contact center operation across multiple sites. View usage, faulty terminals or long periods of inactivity to keep your contact center in optimum efficiency.

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Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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