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Get an Overall Seatplan View of Entire Contact Center Across Many Sites

iVision Seatplan offers a ‘bird’s eye view’ of the entire contact center seats. Now you will be able to know the live status of agents—whether they are on call, offline, waiting, etc. This will help enhance your contact center efficiency and boost productivity. iVision Seatplan is compatible with Cisco, Genesys, and Avaya contact center platforms.

 

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Seat at glance

iVision Seatplan optimizes your contact center operations at a glance.

Easily spot problem areas

Seats that are offline more than usual or constantly in ‘ready state’ in a specific area of your contact center can be identified quickly so engineers can fix any issues before they become widespread.

Multi-site seats, at a glance

Contact Center managers can easily view at a glance, the entire contact center operation across multiple sites. View usage, faulty terminals or long periods of inactivity to keep your contact center in optimum efficiency.

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Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

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