iVision Plus Amazon Connect Wallboards

Boost agent performance with real-time performance management and monitoring iVision Plus AWS Connect Dashboard

15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Advance Amazon Connect Dashboard Designs

Interactive wallboard designs to keep agents engaged and updated about their performance and targets without getting annoyed by plain, black, monotonous digits. The data is updated in real-time with seamless 3rd party application integration.

Instant SMS, email alert and notification

Get real-time alerts and notification over SMS and email regarding threshold KPIs. View and monitor individual and team performance any time for controlled output.

Seat Plan at Glance

Get a birds eye view of floor’s performance with seat plan. Don’t limit your monitoring to individual go beyond to the floor by viewing every agent’s performance on seat level and their status too.

iVision Touch Mobile Dashboard

Keep a track on agent performance from anywhere over the mobile phone. Get real-time data related to KPIs retrieved on the mobile with this extensible mobile application.

Gamified AWS Connect Wallboard

Optimize agent performance by gamifying wallboards and engaging the team to perform the best with a healthy competition in place. The interesting graphic keeps agents free from monotony.

Business-specific interface

Choose from existing templates or customize the existing with drag and drop designer studio. Seamless 3rd party integration keeps the wallboard data updated