NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Implementing AI in Modern Contact Center
Interactive wallboard designs to keep agents engaged and updated about their performance and targets without getting annoyed by plain, black, monotonous digits. The data is updated in real-time with seamless 3rd party application integration.
Get real-time alerts and notification over SMS and email regarding threshold KPIs. View and monitor individual and team performance any time for controlled output.
Get a birds eye view of floor’s performance with seat plan. Don’t limit your monitoring to individual go beyond to the floor by viewing every agent’s performance on seat level and their status too.
Keep a track on agent performance from anywhere over the mobile phone. Get real-time data related to KPIs retrieved on the mobile with this extensible mobile application.
Optimize agent performance by gamifying wallboards and engaging the team to perform the best with a healthy competition in place. The interesting graphic keeps agents free from monotony.
Choose from existing templates or customize the existing with drag and drop designer studio. Seamless 3rd party integration keeps the wallboard data updated