iVision Plus Amazon Connect Wallboards
Boost agent performance with real-time performance management and monitoring iVision Plus AWS Connect Dashboard
Interactive wallboard designs to keep agents engaged and updated about their performance and targets without getting annoyed by plain, black, monotonous digits. The data is updated in real-time with seamless 3rd party application integration.
Get real-time alerts and notification over SMS and email regarding threshold KPIs. View and monitor individual and team performance any time for controlled output.
Get a birds eye view of floor’s performance with seat plan. Don’t limit your monitoring to individual go beyond to the floor by viewing every agent’s performance on seat level and their status too.
Keep a track on agent performance from anywhere over the mobile phone. Get real-time data related to KPIs retrieved on the mobile with this extensible mobile application.
Optimize agent performance by gamifying wallboards and engaging the team to perform the best with a healthy competition in place. The interesting graphic keeps agents free from monotony.
Choose from existing templates or customize the existing with drag and drop designer studio. Seamless 3rd party integration keeps the wallboard data updated