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NovelVox

iVision Touch Wallboard App

iVision Touch is a flexible and extensible mobile application designed to retrieve real-time contact center KPIs and metrics whilst being off-site.
iVision Touch Wallboard App
15+

Years of Expertise

350+

Deployments in 20+ Countries

90%

Retention Ratio

iVision Touch Dashboard – Mobile Wallboard Application for Android/iOS

iVision Touch keeps you updated with real-time contact center metrics even when you are away from the contact center. Be able to monitor and manage your contact center on the go, with real-time alerts so that you never miss anything important. It is compatible with contact centers from Cisco, Genesys, and Avaya.

Real-time KPIs
Mobile Wallboard Application

Real-time KPIs

Never miss important contact center KPIs again. You can manage your contact center from anywhere in the world with easy to use and understandable graphical dashboards, customized to your exacting requirements.

Real-time Alerts

Create thresholds that will alert you immediately so you are confident your contact center is operating to its full effect.

Out-of-Box Dashboards

iVision Touch wallboard application has pre-designed dashboards for Cisco UCCE/X and Avaya. Dashboards are available for supervisors, agents, teams and contact center operations executives.

3rd Party Application Integration

Additionally, iVision Touch integrates with northbound applications such as CRM, Ticketing systems, WFM, ERP, Middleware, bespoke systems and legacy applications using technologies such as Java, SOAP/XML, REST, SQL, .Net or any open API framework. Users can get any KPI from any system onto their dashboards.

Seamless Integration with

Salesforce CTI Integration
MS-Dynamics-Integration
Sugar CRM Integration
sage crm-Integration
CRM-Integration
SimCom-Integration
ServiceNow-Integration
Zendesk Integration
Freshdesk-Integration
bmc-Remedy-Integration
SAP Integration
upstreamworks-Integration
Hubspot-Integration
oracle-healthcare-Integration
Symitar CTI Integration
JackHenry Integration
FIS-Integration
aurus
Fiserv-Integration
Infosys-Finacle-Integration
LAWSON Integration
Epic-Integration
Cerner-Integration
IBM-AS-Integration
Aetna-Integration
Siebel-Integration
TelmedIQ-Integration
Tibco-Integration
ZOHO Integration
MS-Excel-Integration
nice-Integration
Calabrio-Integration
Uptivity Integration
verint Integration
Active-Directory-Integration
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Overview

  • iVision Touch is a flexible and extensible mobile application designed to retrieve real-time contact center KPIs and metrics whilst being off-site.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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Overview

  • iVision Touch is a flexible and extensible mobile application designed to retrieve real-time contact center KPIs and metrics whilst being off-site.
  • 100+ third-party app integrations
  • 15+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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