iVision Plus: Advanced Avaya Contact Center Wallboards
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Intuitive Wallboards Designs
NovelVox Avaya Wallboard software can retrieve real-time data and metrics for the team and individual agents at the contact center. The display of performance is represented with intuitive designs
- Interesting Avaya Wallboard designs to engage agents well
- iVision gamification wallboards for healthy competition among agents
- HTML 5 wallboards with responsive and engaging design
Instant notification for Avaya Wallboards
Receive real-time alerts and notifications over email, SMS and more for a much more monitored performance. Get a control over threshold breaches with active management even when team lead is not at the desk
- Visual, audio alerts, SMS or email notification
- Set threshold for each KPI
- Real-time prompt for interventions
Avaya Wallboard for Seat Plan
Seat plan gives a glance at the entire Avaya contact center seats and agent status. Monitor and instruct agents status based on their live, offline, waiting, etc. Notify for errors and compare performance.
- Check for problems over Avaya dashboard
- Floor seats at a glance
- Address floor agents in a single go
iVision Touch Mobile Dashboard
Observe agent performance even on the go by retrieving real-time KPIs over iVision Touch for Avaya call center. This NovelVox application is an extensible mobile application.
- KPI alerts over mobile
- Interactive dashboard with pre-designed banner
- Seamless 3rd party application integration
Interactive ‘Gamified’ Wallboard
Add a hint of excitement to the monotonous monitoring part for agents and create a friendly competitive environment at work to boost performance with gamified Avaya wallboard
- Customized wallboards with dynamic metrics
- Gamified interface for real-time performance metrics
- Engaging interface with gamified display of numbers
Over 70 Integrated Avaya Wallboard Designs
Choose from the existing wallboard template or modify it anytime based on your business requirement. From logo, color to other brand essentials, personalize your wallboard.
- Drive on-the-job learning
- Drag & drop designer tool for easy modification
- Library of 70+ Avaya Wallboard designs
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
50+ Design Library
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
