Intuitive Wallboards Designs

NovelVox Avaya Wallboard software can retrieve real-time data and metrics for the team and individual agents at the contact center. The display of performance is represented with intuitive designs

  • Interesting Avaya Wallboard designs to engage agents well
  • iVision gamification wallboards for healthy competition among agents
  • HTML 5 wallboards with responsive and engaging design
Avaya Wallboard

Instant notification for Avaya Wallboards

Receive real-time alerts and notifications over email, SMS and more for a much more monitored performance. Get a control over threshold breaches with active management even when team lead is not at the desk

  • Visual, audio alerts, SMS or email notification
  • Set threshold for each KPI
  • Real-time prompt for interventions
Avaya Wallboard

Avaya Wallboard for Seat Plan

Seat plan gives a glance at the entire Avaya contact center seats and agent status. Monitor and instruct agents status based on their live, offline, waiting, etc. Notify for errors and compare performance.

  • Check for problems over Avaya dashboard
  • Floor seats at a glance
  • Address floor agents in a single go
Avaya Wallboard

iVision Touch Mobile Dashboard

Observe agent performance even on the go by retrieving real-time KPIs over iVision Touch for Avaya call center. This NovelVox application is an extensible mobile application.

  • KPI alerts over mobile
  • Interactive dashboard with pre-designed banner
  • Seamless 3rd party application integration
Avaya Wallboard

Interactive ‘Gamified’ Wallboard

Add a hint of excitement to the monotonous monitoring part for agents and create a friendly competitive environment at work to boost performance with gamified Avaya wallboard

  • Customized wallboards with dynamic metrics
  • Gamified interface for real-time performance metrics
  • Engaging interface with gamified display of numbers
Avaya Wallboard

Over 70 Integrated Avaya Wallboard Designs

Choose from the existing wallboard template or modify it anytime based on your business requirement. From logo, color to other brand essentials, personalize your wallboard.

  • Drive on-the-job learning
  • Drag & drop designer tool for easy modification
  • Library of 70+ Avaya Wallboard designs
Avaya Wallboard

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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