iVision Plus: Advanced Avaya Contact Center Wallboards
iVision Plus Avaya desktop wallboard offers real-time agent performance stats to manage and motivate team.
NovelVox Avaya Wallboard software can retrieve real-time data and metrics for the team and individual agents at the contact center. The display of performance is represented with intuitive designs
Receive real-time alerts and notifications over email, SMS and more for a much more monitored performance. Get a control over threshold breaches with active management even when team lead is not at the desk
Seat plan gives a glance at the entire Avaya contact center seats and agent status. Monitor and instruct agents status based on their live, offline, waiting, etc. Notify for errors and compare performance.
Observe agent performance even on the go by retrieving real-time KPIs over iVision Touch for Avaya call center. This NovelVox application is an extensible mobile application.
Add a hint of excitement to the monotonous monitoring part for agents and create a friendly competitive environment at work to boost performance with gamified Avaya wallboard
Choose from the existing wallboard template or modify it anytime based on your business requirement. From logo, color to other brand essentials, personalize your wallboard.