NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Implementing AI in Modern Contact Center
NovelVox Avaya Wallboard software can retrieve real-time data and metrics for the team and individual agents at the contact center. The display of performance is represented with intuitive designs
Receive real-time alerts and notifications over email, SMS and more for a much more monitored performance. Get a control over threshold breaches with active management even when team lead is not at the desk
Seat plan gives a glance at the entire Avaya contact center seats and agent status. Monitor and instruct agents status based on their live, offline, waiting, etc. Notify for errors and compare performance.
Observe agent performance even on the go by retrieving real-time KPIs over iVision Touch for Avaya call center. This NovelVox application is an extensible mobile application.
Add a hint of excitement to the monotonous monitoring part for agents and create a friendly competitive environment at work to boost performance with gamified Avaya wallboard
Choose from the existing wallboard template or modify it anytime based on your business requirement. From logo, color to other brand essentials, personalize your wallboard.
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals