NovelVox

iVision Plus Wallboard and Agent Dashboard for Genesys Contact Centers

Interactive Wallboards and Agent Dashboards for Genesys Contact Centers to empower and motivate agents through a meaningful and visually impressive display of real-time performance statistics. Works well with all versions of Genesys – Genesys Cloud, Genesys Engage, and Genesys PureConnect.
Genesys Wallboard Banner
15+
Years of Expertise
300+

Deployments in 20+ Countries

98.7%
Retention Ratio

Intuitive Genesys Wallboard Designs

View real-time metric and agent performance statistics over intuitive iVision Plus wallboards. The Genesys wallboards offer an impressive display of real-time contact center metrics to motivate and engage agents for optimum performance.

Contact Center Wallboard
Call Center Wallboard

Fully Customizable Dashboards

Allow agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. They can control the display of real-time metrics as per the requirement for improved performance and productivity.

Real-time Alerts and Notifications

Manage team performance even when not at seat with instant alerts and notifications over email and SMS. Control performance with real-time update of threshold KPI.

Contact Center Wallboard
Call Center Wallboard

Interactive ‘Gamified’ Wallboard

Engage and motivate agents by introducing them to a gamified representation of real-time metrics. Make numbers interesting for your agent and make them take more interest in their job with gamified wallboard for Genesys.

Seamless 3rd party integrations

Select from existing over 50 templates or customize a template for your business with easy drag and drop studio. Further get all updates in real-time with over 70 3rd party integration.

Call Center Wallboard

Seamless Integration with

aurus
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel

Trusted By

fedex

50+ Design Library

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Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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Overview

  • Interactive Wallboards and Agent Dashboards for Genesys Contact Centers to empower and motivate agents through a meaningful and visually impressive display of real-time performance statistics.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

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Speak to us right away. We are available every hour of the day and each day of the year.

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Overview

  • Interactive Wallboards and Agent Dashboards for Genesys Contact Centers to empower and motivate agents through a meaningful and visually impressive display of real-time performance statistics.
  • 75+ third-party app integrations
  • 15+ Years of Experience
  • 300+ Deployments in 20+ Countries

Hate filling out forms?

Speak to us right away. We are available every hour of the day and each day of the year.

Explore Wallboard Solutions

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Your data is securely managed. To know more, visit our Privacy Policy