Interactive Genesys Wallboards Designs

View real-time metric and agent performance statistics over intuitive iVision Plus wallboards. The Genesys wallboards offer an impressive display of real-time contact center metrics to motivate and engage agents for optimum performance.

  • Replaces boxy designs with impactful wallboard designs
  • Over 50 engaging Genesys Wallboard templates
  • Individual and team performance metrics
Genesys Wallboard

Customized Agent Dashboards

Allow agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. They can control the display of real-time metrics as per the requirement for improved performance and productivity.

  • Set alarms, track KPIs, tickets, and other performance metrics
  • Easy customization of dashboard fields to display agent-specific data
  • Seamless integration with third-party applications to display real-time data such as active cases, resolved cases, and more.
Customized Agent Dashboards

Real-time Alerts and Notifications

Manage team performance even when not at seat with instant alerts and notifications over email and SMS. Control performance with real-time update of threshold KPI.

  • Visual, audio alerts, SMS, or email notification
  • Fix threshold level against KPIs
  • Real-time alerts for monitored movement
Genesys Wallboard

Interactive ‘Gamified’ Wallboard

Engage and motivate agents by introducing them to a gamified representation of real-time metrics. Make numbers interesting for your agent and make them take more interest in their job with gamified wallboard for Genesys.

  • Optimize wallboard screen with relevant metric
  • Gamified interface for real-time performance metrics
  • Engaging interface with gamified display of numbers
Genesys Wallboard

Seamless 3rd party integrations

Select from existing over 50 templates or customize a template for your business with easy drag and drop studio. Further get all updates in real-time with over 70 3rd party integration.

  • Personalize wallboard designs based on brand
  • Drag & drop designer tool for easy modification
  • Library of 70+ Genesys Wallboard designs
Genesys Wallboard

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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