Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Historical reporting for informed decision-making
Optimization performance with real time monitoring
Artificial Intelligence in Your Contact Center: Boost CX with Intelligent Automation
Discover 10 Questions You Need to Ask Before Upgrading to An Omnichannel Platform
Unified Communications - The Key to Business Success in a Hyper-dynamic Business Landscape
Improve CX and Automate Workflow with an Enhanced Salesforce Implementation
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
View real-time metric and agent performance statistics over intuitive iVision Plus wallboards. The Genesys wallboards offer an impressive display of real-time contact center metrics to motivate and engage agents for optimum performance.
Allow agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. They can control the display of real-time metrics as per the requirement for improved performance and productivity.
Manage team performance even when not at seat with instant alerts and notifications over email and SMS. Control performance with real-time update of threshold KPI.
Engage and motivate agents by introducing them to a gamified representation of real-time metrics. Make numbers interesting for your agent and make them take more interest in their job with gamified wallboard for Genesys.
Select from existing over 50 templates or customize a template for your business with easy drag and drop studio. Further get all updates in real-time with over 70 3rd party integration.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals