iVision Plus Wallboard and Agent Dashboard for Genesys Contact Centers
15+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Intuitive Genesys Wallboard Designs
View real-time metric and agent performance statistics over intuitive iVision Plus wallboards. The Genesys wallboards offer an impressive display of real-time contact center metrics to motivate and engage agents for optimum performance.
- Replaces boxy designs with impactful wallboard designs
- Over 50 engaging Genesys Wallboard templates
- Individual and team performance metrics
Fully Customizable Dashboards
Allow agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. They can control the display of real-time metrics as per the requirement for improved performance and productivity.
- Set alarms, track KPIs, tickets, and other performance metrics
- Easy customization of dashboard fields to display agent-specific data
- Seamless integration with third-party applications to display real-time data such as active cases, resolved cases, and more.
Real-time Alerts and Notifications
Manage team performance even when not at seat with instant alerts and notifications over email and SMS. Control performance with real-time update of threshold KPI.
- Visual, audio alerts, SMS, or email notification
- Fix threshold level against KPIs
- Real-time alerts for monitored movement
Interactive ‘Gamified’ Wallboard
Engage and motivate agents by introducing them to a gamified representation of real-time metrics. Make numbers interesting for your agent and make them take more interest in their job with gamified wallboard for Genesys.
- Optimize wallboard screen with relevant metric
- Gamified interface for real-time performance metrics
- Engaging interface with gamified display of numbers
Seamless 3rd party integrations
Select from existing over 50 templates or customize a template for your business with easy drag and drop studio. Further get all updates in real-time with over 70 3rd party integration.
- Personalize wallboard designs based on brand
- Drag & drop designer tool for easy modification
- Library of 70+ Genesys Wallboard designs
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
50+ Design Library
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
