iVision Plus: NextGen Cisco Call Center Wallboards
15+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Intuitive Wallboard Designs
Get interactive Cisco contact center wallboard designs with iVision plus that provides real-time stats and metrics of both—individual and team performances.
- No more boxy designed wallboards, make it more impactful with NextGen wallboard designs
- iVision gamification wallboards motivate agents to do better
- HTML 5 wallboards for better UX and responsive
SMS, Email or Alert Notifications
Cisco Call center wallboard software allows to set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing.
- SMS, email or visual alerts
- Set KPI threshold on any defined KPI
- Prompts you for immediate action or interventions.
Seat Plan at Glance
Get an overall view of your entire contact center seats and be able to spot agents’ statuses—whether they are offline, waiting, or on call. Spot errors and compare performance visually.
- Spot errors and compare agent performance visually at Cisco CCE, CCX, PCCE and CUCM.
- Multi-site seats at a glance
- Assists in making informed decisions
iVision Touch Mobile Dashboard
Retrieve real-time contact center KPIs and metrics on the go with iVision Touch, a flexible and extensible mobile software application designed by NovelVox.
- Real-time KPIs alerts with Cisco Finesse Dashboard
- Pre-designed out of box dashboards
- 3rd party application integration
Interactive ‘Gamified’ Wallboard
With Cisco Contact Center Wallboards, you will be able to develop focused and customized wallboards using contact center metrics. Manage your agent/employee performance better with gamification over Cisco Contact Center Wallboard.
- Motivate agents using real-time performance metrics
- Gamify numbers and KPI to make it engaging
- Reduce AHT & enhance FCR to drive on-the-job learning
Library of 75+ Integrated Wallboard Designs
Start from an existing template or select form the exciting and modified theme based on your business. From branding theme to business purpose, all can be modified easily. It is available for Cisco call center wallboards.
- Easy process to integrate wallboard with any 3rd party applications
- Easy modification with drag & drop designer tool
- Library of 75+ Cisco Wallboard designs
- Compatible wallboard software for Cisco UCCX/UCCE/PCCE/CUCM call centers
Dedicated Customer Success Manager
24/7
Support &
Training
Self Help YouTube Channel
Trusted By
50+ Design Library
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
