Intuitive Wallboards Designs

Get interactive wallboard designs with iVision plus contact center wallboards that will provide real-time stats and metrics of both—individual and team performances.

  • No more boxy designed wallboards, make it more impactful with NextGen wallboard designs
  • iVision gamification wallboards motivate agents to do better
  • HTML 5 wallboards for better UX and responsive
Contact Center Wallboard

SMS, Email or Alert Notifications

Call center wallboard software allows to set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing.

  • SMS, email or visual alerts
  • Set KPI threshold on any defined KPI
  • Prompts you for immediate action or interventions.
Contact Center Wallboard

Seat Plan at Glance

Get an overall view of your entire contact center seats and be able to spot agents statuses—whether they are offline, waiting or on call. Spot errors and compare performance visually.

  • Spot problem areas quickly over Cisco Finesse Wallboard
  • Multi-site seats at a glance
  • Assists in making informed decisions
Contact Center Wallboard

iVision Touch Mobile Dashboard

Retrieve real-time contact center KPIs and metrics on the go with iVision Touch, a flexible and extensible mobile software application designed by NovelVox.

  • Real-time KPIs alerts with Cisco Finesse Dashboard
  • Pre-designed out of box dashboards
  • 3rd party application integration
iVision touch Wallboard

Interactive ‘Gamified’ Wallboard

With iVision contact center wallboards, you will be able to develop focused and customized wallboards using contact center metrics. Manage your agent/employee performance better with gamification over Cisco, Avaya, Genesys Wallboard.

  • Motivate agents using real-time performance metrics
  • Gamify numbers and KPI to make it engaging
  • Reduce AHT & enhance FCR to drive on-the-job learning
Contact Center Wallboard

Library of 70+ Integrated Wallboard Designs

Start from an existing template or select form the exciting and modified theme based on your business. From branding theme to business purpose, all can be modified easily. It is available for Cisco, Avaya and Genesys call center wallboards.

  • Easy process to integrate wallboard with any 3rd party applications
  • Easy modification with drag & drop designer tool
  • Library of 70+ Avaya, Cisco Wallboard designs
  • Compatible wallboard software for Cisco UCCX/UCCE/PCCE/CUCM, Avaya & Genesys call centers
Contact Center Wallboard
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Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

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