iVision Plus: NextGen Cisco Call Center Wallboards
Years of Expertise
Deployments in 20+ Countries
Intuitive Wallboard Designs
Get interactive Cisco contact center wallboard designs with iVision plus that provides real-time stats and metrics of both—individual and team performances.
SMS, Email or Alert Notifications
Cisco Call center wallboard software allows to set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing.
Seat Plan at Glance
Get an overall view of your entire contact center seats and be able to spot agents’ statuses—whether they are offline, waiting, or on call. Spot errors and compare performance visually.
iVision Touch Mobile Dashboard
Retrieve real-time contact center KPIs and metrics on the go with iVision Touch, a flexible and extensible mobile software application designed by NovelVox.
Interactive ‘Gamified’ Wallboard
With Cisco Contact Center Wallboards, you will be able to develop focused and customized wallboards using contact center metrics. Manage your agent/employee performance better with gamification over Cisco Contact Center Wallboard.
Library of 75+ Integrated Wallboard Designs
Start from an existing template or select form the exciting and modified theme based on your business. From branding theme to business purpose, all can be modified easily. It is available for Cisco call center wallboards.
Seamless Integration with
Dedicated Customer Success Manager
Self Help YouTube Channel
50+ Design Library
What our customers say
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals