Intuitive Wallboards Designs

Get interactive wallboard designs with iVision plus contact center wallboards that will provide real-time stats and metrics of both—individual and team performances.

  • No more boxy designed wallboards, make it more impactful with NextGen wallboard designs
  • iVision gamification wallboards motivate agents to do better
  • HTML 5 wallboards for better UX and responsive
call center wallboard

SMS, Email or Alert Notifications

Set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing.

  • SMS, email or visual alerts
  • Set KPI threshold on any defined KPI
  • Prompts you for immediate action or interventions.
call center wallboard

Seat Plan at Glance

Get an overall view of your entire contact center seats and be able to spot agents statuses—whether they are offline, waiting or on call. Spot errors and compare performance visually.

  • Spot problem areas quickly
  • Multi-site seats at a glance
  • Assists in making informed decisions
call center wallboard

iVision Touch Mobile Dashboard

Retrieve real-time contact center KPIs and metrics on the go with iVision Touch, a flexible and extensible mobile software application designed by NovelVox.

  • Real-time KPIs alerts
  • Pre-designed out of box dashboards
  • 3rd party application integration
iVision touch Wallboard

Interactive ‘Gamified’ Wallboard

With iVision contact center wallboards, you will be able to develop focused and customized wallboards using contact center metrics. Manage your agent/employee performance better with gamification.

  • Motivate agents using real-time performance metrics
  • Gamify numbers and KPI to make it engaging
  • Reduce AHT & enhance FCR to drive on-the-job learning
call center wallboard

Library of 50+ Integrated Wallboard Designs

Start from an existing template or do easy modification to your iVision Plus wallboards with simple drag and drop designer studio—no coding required. It is available for Cisco, Avaya and Genesys call center wallboards.

  • Easy process to integrate wallboard with any 3rd party applications
  • Easy modification with drag & drop designer tool
  • Library of 50 Plus Wallboard designs
  • Compatible wallboard software for Cisco UCCX/UCCE, Avaya & Genesys call centers
call center wallboard
Call Center Wallboard Software
Call Center Wallboard Software
Contact Center Wallboard Software
Contact Center Wallboard
Contact Center Wallboard
Contact Center Wallboard
Contact Center Wallboard
Contact Center Wallboard
Contact Center Wallboard
call centre wallboard solutions
call centre wallboard solutions
call center gamification Wallboard
cisco finesse wallboard
cisco finesse wallboard
contact center gamification software
call center dashboard
call center dashboard
call center wallboard
call center wallboard
call center wallboard
call center wallboard
call center wallboard
call center wallboard

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube
Channel

Trusted By

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  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
  • NovelVox Customer
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