iVision Plus: NextGen Contact Center Wallboards
iVision Plus wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs.
Get interactive wallboard designs with iVision plus wallboards that will provide real-time stats and metrics of both—individual and team performances.
Set KPI thresholds to control performance and it will keep you informed of threshold breaches for immediate action even if you are not actively monitoring and managing them.
Get an overall view of your entire contact center seats and be able to spot agents statuses—whether they are offline, waiting or on call. Spot errors and compare performance visually.
Retrieve real-time contact center KPIs and metrics on the go with iVision Touch, a flexible and extensible mobile application designed by NovelVox.
With iVision Wallboards, you will be able to develop focused and customized wallboards using contact center metrics. Manage your agent/employee performance better with gamification.
Start from an existing template or do easy modification to your iVision Plus wallboards with simple drag and drop designer studio—no coding required.