iVision Plus: NextGen Contact Center Wallboards

iVision Plus wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs.

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11
Years of Expertise

150+
Deployments in 16+ Countries

98.7%
Retention Ratio

Intuitive Wallboards Designs

Get interactive wallboard designs with iVision plus contact center wallboards that will provide real-time stats and metrics of both—individual and team performances.

No more boxy designed wallboards, make it more impactful with NextGen wallboard designs
iVision gamification wallboards motivate agents to do better
HTML 5 wallboards for better UX and responsive

SMS, Email or Alert Notifications

Set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing.

SMS, email or visual alerts
Set KPI threshold on any defined KPI
Prompts you for immediate action or interventions.

Seat Plan at Glance

Get an overall view of your entire contact center seats and be able to spot agents statuses—whether they are offline, waiting or on call. Spot errors and compare performance visually.

Spot problem areas quickly
Multi-site seats at a glance
Assists in making informed decisions

iVision Touch Mobile Dashboard

Retrieve real-time contact center KPIs and metrics on the go with iVision Touch, a flexible and extensible mobile software application designed by NovelVox.

Real-time KPIs alerts
Pre-designed out of box dashboards
3rd party application integration

Interactive ‘Gamified’ Wallboard

With iVision contact center wallboards, you will be able to develop focused and customized wallboards using contact center metrics. Manage your agent/employee performance better with gamification.

Motivate agents using real-time performance metrics
Gamify numbers and KPI to make it engaging
Reduce AHT & enhance FCR to drive on-the-job learning

Library of 50+ Integrated Wallboard Designs

Start from an existing template or do easy modification to your iVision Plus wallboards with simple drag and drop designer studio—no coding required. It is available for Cisco, Avaya and Genesys call center wallboards.