iVision Plus: NextGen Contact Center Wallboards

Intuitive Wallboards Designs

Get interactive wallboard designs with iVision plus wallboards that will provide real-time stats and metrics of both—individual and team performances.

• No more boxy designed wallboards, make it more impactful with NextGen wallboard designs
• iVision gamification wallboards motivate agents to do better
• HTML 5 wallboards for better UX and responsive

SMS, Email or Alert Notifications

Set KPI thresholds to control performance and it will keep you informed of threshold breaches for immediate action even if you are not actively monitoring and managing them.

• SMS, email or visual alerts
• Set KPI threshold on any defined KPI
• Prompts you for immediate action or interventions.

Seat Plan at Glance

Get an overall view of your entire contact center seats and be able to spot agents statuses—whether they are offline, waiting or on call. Spot errors and compare performance visually.

• Spot problem areas quickly
• Multi-site seats at a glance
• Assists in making informed decisions

iVision Touch Mobile Dashboard

Retrieve real-time contact center KPIs and metrics on the go with iVision Touch, a flexible and extensible mobile application designed by NovelVox.

• Real-time KPIs alerts

• Pre-designed out of box dashboards
• 3rd party application integration

Interactive ‘Gamified’ Wallboard

With iVision Wallboards, you will be able to develop focused and customized wallboards using contact center metrics. Manage your agent/employee performance better with gamification.

• Motivate agents using real-time performance metrics
• Gamify numbers and KPI to make it engaging
• Reduce AHT & enhance FCR to drive on-the-job learning

Library of 50+ Integrated Wallboard Designs

Start from an existing template or do easy modification to your iVision Plus wallboards with simple drag and drop designer studio—no coding required.

• Easy process to integrate wallboard with any 3rd party applications
• Easy modification with drag & drop designer tool
• Library of 50 Plus Wallboard designs