NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Implementing AI in Modern Contact Center
Today’s customers are smart, familiar with the digital world, and have little or no patience. Across every industry, it has become crucial to ensure that agents perform effectively and efficiently to offer a seamless customer experience. So, how do contact centers make sure they have the right data and KPIs?
To access the accurate metrics, achieve organisational objectives, monitor the efficiency levels, and guide agents better, a contact center wallboard is a great addition to businesses. It displays a real-time summary of various activities and gives a bird’s eye view of overall performance to the managers.
The information could include KPI targets, product or sales information, current trends, and more. The right blend of information shared in the right context at the right time helps staff deliver a high level of service to customers, enabling them to work efficiently and stay motivated. The omnichannel technology and detailed reporting have made it possible for contact center managers to measure a vast number of metrics and analyse them in myriad ways for better decision making.
Leading contact centers like Amazon Connect leverage Wallboards to take information from various data sources, aggregate it, consolidate it and display it on a user-friendly large screen in the contact center. They use the huge amount of data generated by contact center and convert it into focused, relevant, and actionable information. The visual output from wallboard solutions can also be displayed on agent desktops and supervisor tablets in an alert form highlighting the key statistics on a big single screen.
The future of Wallboards in the coming times
As technologies transform the ways people live, businesses need to have information in the right order to serve effectively. The data produced by Amazon Connect wallboards comes from different sources and communication channels hence, the use of wallboards will surge. They will continue to play a pivotal role in displaying aggregated data and helping contact centers to remove limitations and promote better control and flexibility.
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