NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Webinar: The Modern Way of Efficiently Handling Tickets from your Contact Center
Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
There’s no denying the fact that agents are the lifeblood for the contact center. They need constant motivation and monitoring for overall improvement in productivity, performance, and efficiency. They have a huge stake in the game of customer experience (CX), and it’s their right to understand how important they are in this journey (customer journey with the brand). But how exactly can your business make this happen? How can you make your agents perform well? How can agents feel associated with the brand? How can customers interact with more confident agents?
Here’s the answer-
Agent Dashboard is an intuitive visual reporting tool that displays the information that matters the most. A range of relevant metrics and KPIs are displayed to the agent in real-time. It monitors and optimizes agent performance with instant notification on trends and pitfalls. It offers a detailed report with quick numbers of cases (active, resolved, etc), CSAT, AHT, and more.
Agent Dashboard offers a holistic view of individual agent performance on business’s relevant metrics, training, and more. It is used to boost agent performance significantly. Here’s how
Customer satisfaction is the top priority for a contact center. For this, agents need real-time monitoring and guidance at an individual level. Contact center agent desktop does it all by displaying relevant and updated stats, including average time waiting, calls in queue, response time, etc.
Here, NovelVox offers agent dashboards specific to contact centers, such as Amazon Connect, Cisco, Genesys, and Five9 and Dialpad.
Further, the customer service Agent Dashboard helps agents track customer cases and track performance, KPIs status, and inbound and outbound metrics updates. This allows supervisors to make informed decisions with real-time data on trends and churn.
To wrap up, agents have the power to make or break the game of CX. They need proper guidance and timely updates on targets for optimum performance. Agent Dashboard acts as a catalyst in boosting agents’ potential to deliver the best.
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