NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Unified Agent Desktop : All You Need to Know
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Implementing AI in Modern Contact Center
First few seconds during a call set the tone for successful interaction with your customer. So, you got to make it count from the very start. And just in case you’re not hitting the right chord with your customer during these initial few seconds, you may want to look at what is stopping you from doing that.
For a call center, customer engagement is supreme. Better customer engagement goes a long way to ensure the customer’s loyalty and benefits that follow. But do you have the right tools to engage with your customers the way you should be doing? A right answer to this question may help you to get to the bottom of what’s lacking and what more can be done to improve the current situation.
Whether you are a new entrant or an established player in the call center operations, tapping on to the right customer engagement is the premise on which you want your organization to build a sound rapport with your customers. Any lack in that impacts your business operation in the long run which you surely don’t want at any cost. At this point, a Unified Agent Desktop can just be the right solution to a sound customer engagement that your organization needs.
Among all the issues pointing in the direction of poor customer engagement, not having the right information on the part of agent might well be the biggest of them all which is coming in the way of establishing a sound and engaging interaction with your customer. What a unified desktop agent does is that it provides a 360-degree view of the information that you might need while interacting with your customers. Of course, a better-informed agent is the most important thing component when it comes to sound customer engagement.
It pulls all the information from various channels and into one single place, thereby giving the agent a bird’s eye view of the information that can help establish what all is required to engage with a customer. The flow and seamless availability of information make it possible for the agent to serve a customer in the best possible manner.
Engaging customers by providing the right information which they seek is the goal of any contact center. A Unified Agent Desktop gives you the right information at the right place sans any ambiguity. It has all the right answers which you seek to engage your customers for all the right reasons, thereby increasing their trust in your offerings.
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