Contact Center Modernization with Advanced Agent Desktop

Contact Center Modernization

Agent desktop is not a new term anymore in the contact center industry. Still, many businesses are stuck with screen-pops. It does offer customer information but that’s not enough. There is a lot more required to create a personalized customer experience than just their details. An advanced Agent desktop, on the contrary, is a much evolved version of CTI connectors. Check out the benefits of having this contact center solution.

Contact Center Modernization

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