NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Learn about NovelVox’s newest features and updates, all of which can help you deliver a better agent and customer experience.
Technology drives better experiences, but only when presented in the right proportions. Too much of it exposes your agents to unnecessary screen toggling and silos. The solution is to empower them with a consolidated view of information that’s optimized as per your unique organizational needs. This can help agents be more productive and focused.
Take a look at eight new features from NovelVox’s CXInfinity and NovelVox Designer Studio releases that help you make the best of integrations.
Introducing CXInfinity omnichannel connector interface for ServiceNow and MS Dynamics. Now, enable agents to leverage CXInfinity’s powerful suite of digital engagement features from within the ServiceNow/ MS Dynamics screen.
Announcing custom shift scheduling feature in CXInfinity that allows you to configure Business Hours and Holiday schedules for agents. Administrators will now be able to set out-of-office messages for specific interaction queues, and further map these templates on different channels for custom business hours and holidays.
The feature allows you to:
Confuse no more while identifying your board type. With all new unique identifiers( board icons), you will be able to identify a board type – agent desktop or wallboard – even when receiving boards from Administrators and other tenants.
Introduces options to use unique brand logos on the CXInfinity platform across pages and workspaces. With this release, administrators will have the flexibility to customize the CXInfinity platform with desired brand logos. By default, the platform will showcase the original CXInfinity logo. However, the administrator will have the option to replace this logo with the desired brand icon/logo under “Themes Settings”.
Introduces OTP-based multi factor authentication on User Management module for enhanced security. While onboarding a new tenant, administrators can now configure multi factor authentication on the tenant level – making all the users of that specific tenant to undergo predefined authentication steps on a new browser, machine, or window. By default, the authentication remains active whenever the user logs into the application. However, the Tenant admin can anytime enable or disable multi factor authentication for successful logins as per the requirement.
New feature of displaying estimated wait times for email and chat interactions routed by Cisco Task Routing has been introduced. Admins will have the flexibility to enable/disable the EWT display while configuring display frequency in the range of 10 to 9999.
Easily preview exhibitions for unprotected boards on various web browsers without requiring a password-protected authentication. However, for protected boards, the login screen will still appear when previewing board exhibitions.
Dynamics search fields have been introduced to various designer pages to enable seamless search operations for admins and tenant users. Search option is now available on:
All set to get started? Get in touch with NovelVox technical solution experts to uncover many more exciting features that help drive superior agent and customer experience.
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