NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
NV Desk - The Most Powerful Help Desk Software Designed for Contact Center
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Make your agents engage in meaningful conversations with the callers all the while improving FCR & AHT and maintaining a positive customer experience.
Don’t let individual’s performance come in the way of offering quality interactions. Rely on dynamic guided agent scripts to offer consistent customer experience.
With dynamic contact center scripting, you can easily maintain a consistent call process to easily manage regulatory & compliance requirements.
Easy drag & drop designer tool for rapid development. No coding skills required.
Launch products without comprehensive agent training, rely on guided scripts for on the job training for all your sales & support business flows.
Single-agent view connected to multiple backend systems eliminates duplicate data entry and reduce after-call work.
Automate the upsell and cross-sell process with dynamically guided sales script software and don’t miss out on any business opportunities.
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals