Call Center
Agent Scripting Tool

Save up to 50% of level 1 call escalations and improve First Call
Resolution (FCR) by 45% with dynamic & intelligent guided call
center agent scripting tools.

Call Center Agent Scripting Tool

Guided Agent Scripting software simplifies the business complexity through a well-defined business workflow logic and ensures the highest level of customer experience all while maintaining regulatory compliance.

Managers can visually design the complete business workflow logic with simple drag & drop designer software and continuously update agent scripts with sophisticated agent scripting tool as per the changing business needs.

With dynamic & intelligent guided scripts your agents can save up to 50% of level 1 call escalations and improve First Call Resolution (FCR) by 45%.

Reduce Talk Time & Transfers

Make your agents engage in meaningful conversations with the callers all the while improving FCR & AHT and maintaining a positive customer experience.

New/ Junior Agents Handle Calls Like A Pro

Don’t let individual’s performance come in the way of offering quality interactions. Rely on dynamic guided agent scripts to offer consistent customer experience.

Manage Processes & Compliance Seamlessly

With dynamic contact center scripting, you can easily maintain a consistent call process to easily manage regulatory & compliance requirements.

Drag & Drop Script Designer

Easy drag & drop designer tool for rapid development. No coding skills required.

Saving on training

Launch products without comprehensive agent training, rely on guided scripts for on the job training for all your sales & support business flows.

Seamless Integration

Single-agent view connected to multiple backend systems eliminates duplicate data entry and reduce after-call work.

Upsell & Cross Sell

Automate the upsell and cross-sell process with dynamically guided sales script software and don’t miss out on any business opportunities.

Rapid Development

API for Integration

Script Reporting

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Dedicated Customer Success Manager

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24/7 Support &

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Self Help YouTube

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