Call Center
Agent Scripting Tool
Resolution (FCR) by 45% with dynamic & intelligent guided call
center agent scripting tools.
Call Center Agent Scripting Tool
Guided Agent Scripting software simplifies the business complexity through a well-defined business workflow logic and ensures the highest level of customer experience all while maintaining regulatory compliance.
Managers can visually design the complete business workflow logic with simple drag & drop designer software and continuously update agent scripts with sophisticated agent scripting tool as per the changing business needs.
With dynamic & intelligent guided scripts your agents can save up to 50% of level 1 call escalations and improve First Call Resolution (FCR) by 45%.
Reduce Talk Time & Transfers
Make your agents engage in meaningful conversations with the callers all the while improving FCR & AHT and maintaining a positive customer experience.
New/ Junior Agents Handle Calls Like A Pro
Don’t let individual’s performance come in the way of offering quality interactions. Rely on dynamic guided agent scripts to offer consistent customer experience.
Manage Processes & Compliance Seamlessly
With dynamic contact center scripting, you can easily maintain a consistent call process to easily manage regulatory & compliance requirements.
Drag & Drop Script Designer
Easy drag & drop designer tool for rapid development. No coding skills required.
Saving on training
Launch products without comprehensive agent training, rely on guided scripts for on the job training for all your sales & support business flows.
Seamless Integration
Single-agent view connected to multiple backend systems eliminates duplicate data entry and reduce after-call work.
Upsell & Cross Sell
Automate the upsell and cross-sell process with dynamically guided sales script software and don’t miss out on any business opportunities.
Rapid Development
- Easy to use designer by business teams, SME
- Faster go-to-market
- Integration with 3rd party systems, BPM tools
- Built-in rules engine
API for Integration
- Integration with CTI events
- API for northbound integration
Script Reporting
- Analytics, Reporting, Auditing on data
- Continuous improvement
- Call summary and transcript
Training
Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
