NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Unified Agent Desktop : All You Need to Know
Leveraging WhatsApp for Customer Service with Conversational AI
Implementing AI in Modern Contact Center
Take agent and customer experience to the next level with Unified Agent Desktop that seamlessly embeds Amazon Connect CCP within its interface to empower agents with a powerful, integrated, and centralized platform for all actions.
Empower agents to create a seamless customer experience by unifying information from 3rd party applications like CRM, ticketing solutions and more, over one single screen. Skip screen switches without skipping customer information.
Integrate your Amazon Connect Agent Desktop with the industry’s leading third-party applications having an open API. The Novelvox integration library offers you over 75 third-party applications, including CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more. Readily connects with your database using the Universal Connector.
Amazon Connect integration with some of the popular applications:
Don’t satisfy customers but impress them – greet your customers with their names. Caller details will now be displayed on your agent desktop screen as the phone rings. Improve call resolution without the need for re-validating records.
Dynamically populate the Amazon Connect Agent Desktop screen based on IVR variables. Know the call reason without making customers repeat issues and instantly offer the best resolution.
Optimize agent performance with an industry-specific interface of agent desktop. Focus only on relevant fields and eliminate the ones not needed.
Modify NovelVox Agent Desktop for Amazon Connect easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.