Unify information

Empower agents to create a seamless customer experience by integrating 3rd party applications like CRM, ticketing solutions and more, over Amazon Connect agent desktop screen. Skip screen switches without skipping customer information.

  • Seamless integration with 3rd party applications
  • Unified communication from a single screen
  • Reduced Average Handle Time (AHT)
Amazon Connect Agent Desktop

Biggest Integration Library

Integrate your Amazon Connect Agent Desktop with the industry’s leading third-party applications having an open API. The Novelvox integration library offers you over 70 third-party applications, including CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more. Readily connects with your database using the Universal Connector. Amazon Connect integration with some of the popular applications:

  • CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
  • Ticketing: Zendesk, ServiceNow, Freshdesk
  • Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
  • Healthcare: EPIC, Cerner, Aetna
Biggest library of Integrations

Know your caller

Don’t satisfy customers but impress them – greet your customers with their names. Caller details will now be displayed on your agent desktop screen as the phone rings. Improve call resolution without the need for re-validating records.

  • Single screen view of customer details
  • Wish your customer with the first name
  • Customers will no more repeat information
Amazon Connect Agent Desktop

IVR Screen Switch

Dynamically populate Amazon Connect Agent Desktop screen based on IVR variables. Know the call reason without making customers repeat issues and instantly offer the best resolution.

  • Automatically switch screen basis IVR inputs
  • Relevant screen with important information
  • Improve call resolution and customer satisfaction
Amazon Connect Agent Desktop

Business-specific Agent Desktop

Optimize agent performance with an industry-specific interface of agent desktop. Focus only on relevant fields and eliminate the ones not needed.

  • Improved performance with industry-specific templates
  • Department-specific interface
  • Personalize your desktop with brand-specific guidelines like logo, colors, fonts etc.
Amazon Connect Agent Desktop

Modify Desktop Easily with Drag & Drop Designer

Modify Amazon Connect Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.

  • Customize or design desktops as per your needs
  • Library of industry wise agent desktop templates
  • Pre-built in gadgets
Finesse Gadget Designer

Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

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