NovelVox
Agent Accelerator

Amazon Connect Agent Desktop

Take agent and customer experience to the next level with Unified Agent Desktop that seamlessly embeds Amazon Connect CCP within its interface to empower agents with a powerful, integrated, and centralized platform for all actions.

15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Unified Customer View

Empower agents to create a seamless customer experience by unifying information from 3rd party applications like CRM, ticketing solutions and more, over one single screen. Skip screen switches without skipping customer information.

amazon connect agent desktop
Agent Desktop for Amazon Connect

Biggest Integration Library

Integrate your Amazon Connect Agent Desktop with the industry’s leading third-party applications having an open API. The Novelvox integration library offers you over 75 third-party applications, including CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more. Readily connects with your database using the Universal Connector. 

 

Amazon Connect integration with some of the popular applications:

Know Your Caller

Don’t satisfy customers but impress them – greet your customers with their names. Caller details will now be displayed on your agent desktop screen as the phone rings. Improve call resolution without the need for re-validating records.

IVR Screen Switch

Dynamically populate the Amazon Connect Agent Desktop screen based on IVR variables. Know the call reason without making customers repeat issues and instantly offer the best resolution.

Business-specific
Agent Desktop

Optimize agent performance with an industry-specific interface of agent desktop. Focus only on relevant fields and eliminate the ones not needed.

Modify Agent Desktop Easily with Drag & Drop Designer

Modify NovelVox Agent Desktop for Amazon Connect easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.

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