Agent Desktop for Amazon Connect
Take agent and customer experience to the next level with Amazon Connect Agent Desktop by NovelVox. A centralized system for all channels to assist customers instantly
Unify information
Empower agents to create a seamless customer experience by integrating 3rd party applications like CRM, ticketing solutions and more, over Amazon Connect agent desktop screen. Skip screen switches without skipping customer information.
- Seamless integration with 3rd party applications
- Unified communication from a single screen
- Reduced Average Handle Time (AHT)
Know your caller
Don’t satisfy customers but impress them – greet your customers with their names. Caller details will now be displayed on your agent desktop screen as the phone rings. Improve call resolution without the need for re-validating records.
- Single screen view of customer details
- Wish your customer with the first name
- Customers will no more repeat information
IVR Screen Switch
Dynamically populate Amazon Connect Agent Desktop screen based on IVR variables. Know the call reason without making customers repeat issues and instantly offer the best resolution.
- Automatically switch screen basis IVR inputs
- Relevant screen with important information
- Improve call resolution and customer satisfaction
Business-specific Agent Desktop
Optimize agent performance with an industry-specific interface of agent desktop. Focus only on relevant fields and eliminate the ones not needed.
- Improved performance with industry-specific templates
- Department-specific interface
- Personalize your desktop with brand-specific guidelines like logo, colors, fonts etc.
Biggest Integration Library
Amazon Connect Agent Desktop can now be integrated with over 70 3rd party applications, including CRM, EMR/HER, ticketing, banking application and more from your internal database.
- Integrate with an open API application
- Seamless integration with over 70 applications
- Connect database with agent desktop via NovelVox Universal connector
Modify Desktop Easily with Drag & Drop Designer
Modify Avaya Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.
- Customize or design desktops as per your needs
- Library of industry wise agent desktop templates
- Pre-built in gadgets
Seamless Integration with
Dedicated Customer Success Manager
24/7 Support &
Training
