Agent Desktop for Amazon Connect
Take agent and customer experience to the next level with Amazon Connect Agent Desktop by NovelVox. A centralized system for all channels to assist customers instantly
Empower agents to create a seamless customer experience by integrating 3rd party applications like CRM, ticketing solutions and more, over Amazon Connect agent desktop screen. Skip screen switches without skipping customer information.
Integrate your Amazon Connect Agent Desktop with the industry’s leading third-party applications having an open API. The Novelvox integration library offers you over 70 third-party applications, including CRM, Ticketing, EMR/EHR, Banking Applications, Legacy systems, and more. Readily connects with your database using the Universal Connector. Amazon Connect integration with some of the popular applications:
Don’t satisfy customers but impress them – greet your customers with their names. Caller details will now be displayed on your agent desktop screen as the phone rings. Improve call resolution without the need for re-validating records.
Dynamically populate Amazon Connect Agent Desktop screen based on IVR variables. Know the call reason without making customers repeat issues and instantly offer the best resolution.
Optimize agent performance with an industry-specific interface of agent desktop. Focus only on relevant fields and eliminate the ones not needed.
Modify Amazon Connect Agent Desktop easily with drag & drop designer studio. The industry’s first and only Gadget Designer Studio makes it so easy that you can do it on your own—no coding required.