Uncovering the Power of Advance Reporting and Analytics for your Contact Center

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Agent Accelerator for Cisco Webex Contact Centers

Seamlessly transition from Cisco Finesse to Webex Contact Center with enterprise-grade, out-of-the-box ready, and next-gen integration capabilities.

Webex Agent Accelerator

13+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Transition to the cloud seamlessly

Make a seamless transition from an on-premise Cisco CCE/CCX contact center to a cloud-native Cisco Webex Contact Center. Leverage over the cloud assistance and intuitive agent desktop to minimize customization efforts and the subsequent impact on customer experience.
Accelerate Digital Journey with Cloud based Contact Center
Resolve Calls Faster with Single Screen View

Resolve Calls Faster with Single Screen View

NovelVox Webex CC Agent Desktop equips contact center agents with a unified view of customer information, improving agent productivity and faster resolution. The unified single screen view fetches customer-related information using third-party integrations to help agents engage effectively with the caller.

Easy deployment

Accelerate contact center performance by deploying the fully configurable, industry-optimized Agent desktop interface within the Cisco Webex CC environment. Achieve more with exceptional integration capabilities that unify customer information over a single screen.
Cisco Webex CC Agent Desktop
Cisco Webex CC Agent Desktop

Easy to customize

Leverage the no-code, easy-to-use Drag & Drop Designer Studio to customize the agent workspace as per the business needs. Modify/change fields, add or remove components, and more for optimum agent and customer experience.

Industry Optimized from Day 1

Achieve more with built-in industry-specific templates and exceptional customization capabilities. Improve productivity and enhance CX with industry agnostic templates based on specific business needs. Enable automation of tasks with a highly configurable interface and business workflows driven by rules-based processes. Industry optimized solutions for:
Improve Productivity with 75+ Integrations

Maximize agent’s productivity with seamless integration

Leverage NovelVox’s biggest integration library to Break down silos between operational, transactional, and experiential data with NovelVox’s library of 75+ integrations. Scale agent performance and optimize customer interactions through out-of-the-box unification of data. Smart integrations are available with CRM, Ticketing, EMR/EHR, Banking systems, and other business applications leveraging open API accessibility.

 

Consistent integrations with:

Empower & Motivate Agents

Boost agent productivity through the flexible interface and instant access to key customer information. Save them from unnecessary clicks, tabbing, and screen switches for active engagements with the customer.
Empower & Motivate Agents

Personalized Customer Experience

Delight customers with personalized support provided by a modular agent desktop. Some of the innovative interactions include greetings on a first-name basis, access to key caller information, last interaction records, and more before answering the call.

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

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Ready to uplevel your customer experience and convert more leads?

Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals

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