NovelVox Agent Desktop for Cisco Webex Contact Centers
Agent Desktop for a seamless transition from Cisco Finesse to Webex Contact Center with out-of-the-box, yet fully customizable capabilities.
Make a seamless transition from Cisco CCE/CCX on-premise contact center to cloud-native Cisco Webex Contact Center. Leverage over the cloud assistance and intuitive agent desktop to minimize customization efforts and the subsequent impact on customer experience.
NovelVox Webex CC Agent Desktop equips contact center agents with a unified view of customer information, improving agent productivity and faster resolution. The unified single screen view fetches customer-related information using third-party integrations to help agents engage effectively with the caller.
Achieve more with built-in industry-specific templates and exceptional customization capabilities. Improve productivity and enhance CX with industry agnostic templates based on specific business needs. Enable automation of tasks with a highly configurable interface and business workflows driven by rules-based processes.
Industry optimized solutions for:
Effectively integrate the Cisco Webex Contact Center Agent Desktop with back-office systems and third-party applications to scale agent performance and optimize customer interactions. Smart integrations available with a CRM, Ticketing, EMR/EHR, Banking systems, and other business applications leveraging open API accessibility.
Consistent integrations with:
Boost agent productivity through flexible interface and instant access to key customer information. Save them from unnecessary clicks, tabbing, and screen switches for active engagements with the customer.
Delight customers with personalized support provided by a modular agent desktop. Some of the innovative interactions include greetings on first name basis, access to key caller information, last interaction records, and more before answering the call.