Cisco Webex Cloud Contact Center Agent Desktop
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
Transition to the cloud seamlessly
- Migrate seamlessly without worrying about existing integrations or customization
- Effortlessly move customized templates and other settings to Webex CC
- Improve time to market and go live faster
Resolve Calls Faster with Single Screen View
- 360-degree view of key customer information
- Streamlined customer details to avoid switching screens
- Intuitive and easy to use UI
Easy deployment
- Deploys within Cisco Webex CC environment
- Does not require separate logins
- Unifies information from multiple applications and data sources
Easy to customize
- Customize or design desktops as per your needs
- Integrate with industry’s core applications and systems
- Achieve more with built-in industry optimized templates
Industry Optimized from Day 1
Achieve more with built-in industry-specific templates and exceptional customization capabilities. Improve productivity and enhance CX with industry agnostic templates based on specific business needs. Enable automation of tasks with a highly configurable interface and business workflows driven by rules-based processes.
Industry optimized solutions for:
- Banks & Finance
- Credit Unions
- Government
- Public Services
- Healthcare
- Insurance
- Telecom
Maximize agent’s productivity with seamless integration
Leverage NovelVox’s biggest integration library to Break down silos between operational, transactional, and experiential data with NovelVox’s library of 75+ integrations. Scale agent performance and optimize customer interactions through out-of-the-box unification of data. Smart integrations are available with CRM, Ticketing, EMR/EHR, Banking systems, and other business applications leveraging open API accessibility.
Consistent integrations with:
- CRM: Salesforce, MS Dynamics, Sugar CRM, Zoho CRM, Hubspot
- Ticketing: Zendesk, ServiceNow, Freshdesk
- Banking & Credit Union: Symitar, Jack Henry, FIS, FISERV
- Healthcare: EPIC, Cerner, Aetna
Empower & Motivate Agents
- Easy to use, fully-streamlined agent desktop with intuitive interface
- Get a view of customer interaction history even before answering the call
- Reduce AHT and respond faster to customer queries based on IVR variables
Personalized Customer Experience
- Instant access to relevant caller details for personalized interactions
- Use the past interaction history to predict the reason for calling
- Save customers from repeating key account information several times
Our Featured Integrations
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
