NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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Happy contact center agents make engaging conversations. So, if you are looking to get the best out of your contact center agents, it matters a great deal how relaxed they look when they are about to clinch the deal or provide the highest possible satisfaction to the client’s queries with their smart responses. At this point, the confidence of your contact agents is something that can have a positive impact on the entire bottom line and brings out the best of contact center operations.
However, the question remains, how do you keep your agents happy and confident so that they can do their job efficiently? It is true that lively contact agents do make the most of customer interactions. But in order to do so, they must have the necessary tools available to them to conduct engaging conversations resulting in the highest possible customer satisfaction.
In a contact center, the following systems help enable customer-focused interactions- Computer Telephony Integration (CTI) and CRM. While CTI connects telephone systems to the desktop so that agents don’t have to shift back and forth from telephone to desktop during calls, the CRM is where they get all the relevant information to look confident during the conversations.
When it comes to going for the CRM that gets the best out of your customer relationship and engagement, Salesforce is among the most powerful CRMs that is highly effective when it comes to great customer engagement. It is an innovative CRM suite that has been designed to enhance sales, and customer relationships and brings productivity. It is the best thing that you can have for your contact center, along with a robust CTI. But the best results can come about when there is a seamless integration of Salesforce with the other applications. This can provide organizations to have more control when it comes to conducting highly engaging customer interactions. Plus, this also gives organizations to have more visibility about what is going on.
Here are some of the top benefits of integrating Salesforce with your applications:
But to reap all the benefits of Salesforce integration with your applications requires you to have a seamless integration in place, which is only possible when you have experts helping out turn it into a successful integration for your organization. Many organizations go with their internal teams, but opting for experts is a much better approach for such an important business decision related to its overall productivity.
NovelVox is one of the top contact center solution providers helping in the seamless integration of Salesforce CRM with other applications of your organization for a highly rewarding customer relationship for the organization that result in high customer satisfaction and new sales. NovelVox has Salesforce integration solutions for Cisco, Avaya, and Genesys contact centers.
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