NovelVox partners with Zoom to offer a True Integrated Contact Center Experience across all the Verticals
Unified agent experience for personalized CX
Drive productivity with integrated experience
Engage with customers across digital channels
Transform & scale CX with Conversational AI
Powerful Help Desk Software
Optimization performance with real time monitoring
MS Dynamics Integration
Streamline customer service capabilities and deliver personalized experiences to customers.
Boost critical contact center KPIs and take your contact center efficiency to the next level.
Seamlessly streamline contact center workflows and enhance agent productivity.
Elevate your customer service standards with the intuitive power of personalization.
Redefine workflows for a more productive and streamlined agent experience
Harness the power of personalization to deliver a cohesive customer expereince
Heighten customer satifaction by bringing agility and responsiveness into your customer support operations
Set new standards for customer service excellence by breaking down organizational silos
Forge a unified customer support ecosystem for customer service excellence
Transform customer support complexities into simplified and efficient support experience
Master the art of contextual support, offer personalized services and address queries promptly
Bridge the gap between service excellence and customer satisfaction with streamlined services
Bring efficiency into your services with context and precision in every interaction
Tailor your customer support services to meet customer preferences and elevate CX.
Empower agents to adapt swiftly to customer needs and deliver top-notch service
Optimize customer support processes and craft exceptional customer experiences.
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We have already stepped in the winters or the Holiday season. And Santa is here to fulfill everyone’s wish. The list of wishes is way too long for Santa, like every year. How would Santa meet the deadline without exception? Not just that, Santa has to understand what people want and deliver 100% satisfaction. Do you think Santa has a contact center? Let’s dig deeper and take a sneak peek of the hard work behind the magical Christmas time.
With numerous wish calls landing to Santa, it requires elves to identify every person (customer, in contact center language), check for the details, understand and identify their requirements. Watching the Christmas elves loaded with numerous wish calls, Santa brought in a robust contact center solution i.e., Unified Agent Desktop for the little ones. Now, there is no need to switch the screens manually to fetch every caller’s details and address their request. Elves can even play (or customize) with the interface of the agent’s desktop and offer optimized performance. Surely, making Santa much happier 😊
Did you ever wonder how everyone speaks of similar delightful experience and contentment when it comes to Santa? Here’s the spoiler ‘the elf scripting tool’. These guided dynamic scripts empower elves with clarity of what to say next and how. Also, the Knowledgebase for elves (Santa’s contact center agents) keeps them much informed about the process, leaving no scope for people to be misguided. These built-in gadgets are a fantastic gift for elves, making their work easier and increase efficiency.
Well, yes, a much familiar “Ho, Ho!” at times with Santa barging in from this supervisor desktop. Just like reading our letters and silent wishes a long time back, today, Santa is still silently monitoring wish calls and hearing what people have to see. Tad bit digital, however! Santa never compromises with our satisfaction level and intends to create a memorable journey for all. He is always there to guide the elves and reskill them to create an exceptional experience.
How can we not remember that Santa loves to see everyone happy, including his hardworking elves and reindeers? But how does he keeps them motivated? Well, with the wallboards that display the real-time performance of elves. The Contact Center Wallboard keeps the elves motivated and build trust amongst each other. And Santa has gifts for them too, doubting if it is the choco-chip cookies!
Santa has always been an inspiration for all and so, for the contact center industry. To delight and satisfy everyone, Santa never compromises with elves training or the software that empowers them. Contact centers should upgrade their Contact Center Software Solution and enable agents to create a memorable experience this Christmas season. Happy calling! Happy Holidays!
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