Webinar

Unified Agent Desktop to Boost Contact Centers Productivity

Have you put your goal of improving customer experience on standby and finding yourself working hard just to make your contact center operational with work from home agents? Are you still relying on default gadgets with basic CTI control features for agents to offer on-floor productivity?

NovelVox has the Agent and Supervisor functionality you need to maintain business continuity and boost Contact Center productivity. Continue delivering exceptional customer experience regardless of where the agent is operating from.

Watch the video webinar to learn about:

INSTANT SOLUTION: CTI call controls without VPN | 24 hours implementation
Mobile App: CTI call controls with agent phonebook over iOS and Android Device
Desktop Lite: Standard agent desktop with call controls accessible from any desktop browser
Supervisor Lite: Agent state monitoring and controls accessible from any desktop browser or mobile app.
ADVANCED SOLUTIONS: Unified Agent View | Ready Integration with 70+ Applications | Use from Home or Office | Productivity Tools
Unified Agent Desktop: Single pane of glass view of all customer info and productivity tools all on one Agent Desktop
Supervisor Desktop: Powerful monitoring tools and supervisor controls for effective team management

Transform your Contact Center with AI and digital omnichannel engagement
Adopt Intelligent Virtual Assistant using Google Dialogflow or IBM Watson
Increase Customer Satisfaction using sentiment analysis
Boost productivity with balanced Human and AI CX Strategy

Leveraging WhatsApp for Customer Service with Conversational AI

Products

Resources

Unified Agent Desktop- Take Customer Engagement to An All New Level

5 Must-Have Tools For Contact Center Supervisors In The Post-Covid ‘New Normal’

Leveraging Productivity with CTI Integration for CRMs

3 Ways to Boost FCR and Reduce Customer Churn

What’s the Power of Powerful Integration?

Implementing AI in Modern Contact Center

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Unified Agent Desktop to Boost Contact Centers Productivity

Watch the video webinar to learn about:

Products

Resources

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About Yourself

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Subscribe to our free newsletter and get blog updates in your inbox

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Request a Demo

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