Have you put your goal of improving customer experience on standby and finding yourself working hard just to make your contact center operational with work from home agents? Are you still relying on default gadgets with basic CTI control features for agents to offer on-floor productivity?

NovelVox has the Agent and Supervisor functionality you need to maintain business continuity and boost Contact Center productivity. Continue delivering exceptional customer experience regardless of where the agent is operating from.

INSTANT SOLUTION: CTI call controls without VPN | 24 hours implementation

  • Mobile App: CTI call controls with agent phonebook over iOS and Android Device
  • Desktop Lite: Standard agent desktop with call controls accessible from any desktop browser
  • Supervisor Lite: Agent state monitoring and controls accessible from any desktop browser or mobile app.

ADVANCED SOLUTIONS: Unified Agent View | Ready Integration with 70+ Applications | Use from Home or Office | Productivity Tools

  • Unified Agent Desktop: Single pane of glass view of all customer info and productivity tools all on one Agent Desktop.
  • Supervisor Desktop: Powerful monitoring tools and supervisor controls for effective team management

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