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CTI CONNECTOR FOR CISCO

Embed Cisco Calling Directly into Your Business Systems

Simplify agent workflows with seamless Cisco integration by bringing Cisco voice controls into CRM and business applications—no switching, no manual effort.

This Cisco CTI integration helps agents handle interactions faster while improving visibility across workflows.
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17+

Years of Expertise

350+

Deployments in 20+ Countries

90%

Customer Retention Ratio

Handle Calls Without
Leaving Your CRM

Reduce Average Handle Time (AHT) and eliminate repetitive tasks with Cisco computer telephony integration embedded directly into agent workflows. Our Cisco contact center CRM integration enables agents to manage calls, access customer data, and update records—all from a single interface.

This Cisco call center solution is designed to simplify daily operations across enterprise support teams.
Control calls directly within CRM systems
Access customer data without switching screens
Reduce manual effort during interactions

Instant Screen Pops for Faster Conversations

Automatically display customer information as soon as a call begins with intelligent Cisco contact center integration capabilities.

Agents start conversations with context, not questions.
Built for modern Cisco contact center solutions, the integration helps reduce delays and improve interaction quality.
  • Retrieve customer profiles instantly
  • Reduce lookup time
  • Improve response speed
  • Enable faster workflows with Cisco connector capabilities

Automate Call Logging and Activity Tracking

Remove the need for manual updates after every interaction using automated Cisco contact center integration with CRM workflows.

All call details are captured and logged automatically within the system.
Ideal for organizations looking to streamline operations through Cisco cloud contact center solution environments.
  • Automatic call logging
  • Accurate activity tracking
  • Reduced after-call work (ACW)
  • Simplified workflows with Cisco cloud connector

Standardize Call Handling Across Teams

Ensure consistent processes by embedding call workflows directly into business applications using Cisco CTI integration.

Agents follow the same structure, regardless of team or location.
The solution supports enterprise-wide consistency across Cisco contact center solution deployments.
  • Improve process consistency
  • Reduce errors and missed steps
  • Simplify training and onboarding
  • Standardize workflows with Cisco Finesse integration

Deploy Quickly with
Pre-Built Integrations

Get started faster without complex development using pre-built Cisco integration frameworks.

CTI Connector is designed for rapid deployment with minimal disruption across CRM and contact center environments.
Supports deployments including Cisco Finesse CRM integration, Cisco Finesse integration with CRM, and Cisco UCCX CRM integration use cases.
Quick implementation timelines
Minimal dependency on IT teams
Easy integration with existing systems
Modernize Your Cisco Contact Center Workflows

Unify calling, CRM access, and customer context with a scalable Cisco cloud contact center solution designed for faster, more efficient agent experiences.

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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.
  • (928) 864-5100

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Referral Program

Bring us more sales opportunities through referrals and get rewarded for every referral that becomes our customer.

Reseller Program

Get certified to include NovelVox products in your offerings and get a commission each deal when you resell.

Implementation Program

Develop your own integrations with NovelVox and get access to all our pre-built tools and proprietary solutions.

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  • (928) 864-5100

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  • About Yourself

Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

In a hurry?

Connect with us right away through instant chat.

  • (928) 864-5100

Explore CTI Connector Solutions

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