NovelVox

Cisco CTI Connector

Connect Cisco phone systems to your business applications for increased agent productivity.
Cisco CTI Connector
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Improve Customer Satisfaction with
Smart CTI Integration for Cisco

Streamline customer service operations by integrating the Cisco telephony system with leading CRM platforms like Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and EPIC. Give agents full control over calls and caller details, allowing them to handle interactions with ease, ensuring happier customers.
Plug & Play

Plug & Play

Embed Cisco telephony controls within your CRM environment for efficient call management.
Personalized Service

Personalized Service

Drive more meaningful conversations by equipping agents with key caller details on a single CTI interface.
Optimized Costs

Optimized Costs

Rope in contact center efficiency with an affordable and simple-to-use CTI interface.

Superior Customer Experiences with
Cisco Smart CTI Connector

Simplify customer-agent interactions with a unified CTI interface for Cisco. Ensure faster resolution by putting key call functionalities at the agent’s fingertips.

Improve Interaction Handling
with Integrated Call Controls

Uncomplicate call management for agents by allowing them to handle call operations from a single CTI interface. Ensure better use of intel and minimize manual errors with automated workflows.
Improve Interaction Handling with Integrated Call Controls
Increased Agent Performance with Productivity Gadgets

Increased Agent Performance with Productivity Gadgets

Elevate operational efficiency in Cisco Contact Center with Novelvox’s suite of productivity tools. Enable effective interaction handling and bring down agents’ manual effort in pulling out relevant information with built-in productivity add-ons.

Manage Teams Better with Supervisor Controls

Maximize team performance with real-time monitoring and insights into agent performance. Allow supervisors to provide targeted coaching to agents by accessing call data and identifying areas for improvement for enhanced performance.
Manage Teams Better with Supervisor Controls
CTI Connector

Out-of-the-box Integrations
for Workflow Automation

Enhance contact center productivity with ready to integrate business apps. Streamline workflows and reduce agent workload with ready-to-use integrations for over 75 third-party applications.

FAQ

Computer Telephony Integration that connects your Cisco phone system with a business application such as Salesforce, MS Dynamics, Zendesk, etc. The integration equips agents with a unified CTI interface offering key call handling capabilities inside a CRM or Ticketing application.

Connecting your business application with a Cisco phone system helps simplify service operations for agents. Embedded telephony controls enable agents to not just handle calls but personalize interactions leveraging customer information stored in the CRM. To know more about the benefits of working with a CTI connector, click here.

You can easily embed this Cisco CTI Connector inside any of the below-mentioned business applications:
Top CRM Integrations
Currently CTI Connectors are available for Cisco UCCE, UCCX, PCCE, and CUCM versions.

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