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How automation technologies are helping companies with a more personalized, efficient customer experience

Automation technology is revolutionizing the customer experience, providing personalized and efficient service. Contact centers are leveraging self-service options and AI to meet evolving customer expectations. Discover how these innovations empower contact centers to enhance customer satisfaction and streamline operations for better outcomes.
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May 24, 2022

NovelVox launches Interactive Amazon Connect Wallboards and Agent Dashboards for 360° Performance Monitoring

Feb 22, 2022

NovelVox introduces 75+ Integration Library for Cisco Webex Contact Centers, including ready integration with Banking, Credit Unions, and Healthcare core systems

Jan 12, 2022

NovelVox Selected for Membership in Avaya DevConnect Program

Dec 17, 2021

NovelVox mitigation actions on Apache Log4j vulnerability

Oct 06, 2021

NovelVox Introduces NextGen Agent Desktops for Cisco Webex Contact Centers

Sep 14, 2021

NovelVox Introduces A New Range Of Cloud-Based CTI Connectors

July 27, 2021

Novelvox, The Genesys Premium Partner, Introduces Banking, Credit Union, Insurance and Healthcare Agent Accelerators, CTI Connectors and Wallboards on Genesys App Foundry

July 06, 2021

NovelVox Launches Amazon Connect Agent Desktop and Wallboard

Jun 15, 2021

NovelVox introduces Mitel Agent Desktop and Wallboard for an Experiential CX

Mar 16, 2021

45 new enterprises, including Banks, Credit Unions, Healthcare, and IT, chooses NovelVox and CXInfinity solutions in the last 10 months

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