Chatbots redefining customer experience
Customer expectations are evolving rapidly, and so is the need for upgrading to the latest CX technology. From omnichannel experience to instant reverts, they need it all. Waiting in long queues is a thing of the past. It is frustrating and forces customers to switch service providers at any time.
Customers are considering the experience over the price of products; it’s high time to take every necessary step to deliver exceptional customer experience in real-time. And intelligent bots are what can keep your customers connected with the brand. Bot empowers your contact center to engage with customers in real-time with humanized conversations and free your agents to handle more complex queries.
In this not just another whitepaper on BOT, you will learn
- How chatbot impacts CX
- Benefits and elements of chatbot
- How to select the best chatbot for your contact center