NovelVox

Agent Workflow Automation for Enhanced Support Operations

Reducing agent workload and enhancing CX with workflow automation

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Delivering superior customer experiences (CX) is paramount for contact centers looking to retain and increase revenues. While there are multiple factors and metrics involved in creating delightful CX, one that stands out is agent experience. Customer service representatives support large volumes of interactions every day, making it equally important that they are equipped with necessary resources as well to make their job easy.

Empowering agents with the right tools and right information at the right time simplifies their lives. Replacing manual, repetitive tasks with integrated, automated workflows helps agents to resolve queries faster and improve service experience for customers.

In this use case, learn about how NovelVox helps Contact Centers automate independent agent workflows and improve operational efficiency.

Key Highlights:

Why does agent experience matter?

Challenges an agent faces while handling customer interactions - over calls and other channels

How to solve complex customer problems and reduce possibility of errors with automation

Role of unified solutions in streamlining customer service operations and reducing agent workload.

Real-life use case of automating appointment schedules for Healthcare companies.

Agent Workflow Automation for Enhanced Support Operations
Agent Workflow Automation

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