Improve CX and Automate Workflow with an Enhanced Salesforce Implementation

Plug the inherent loopholes in disparate Cisco, Avaya, Genesys, and Salesforce technologies to deliver a delightful customer experience.

With the dawn of digitalization, customer expectations have gone up manifold. Annoyed and frustrated customers have ample choices to switch to a better customer service provider today. By embracing agile technologies like AI, ML, etc., businesses have started filling in the glaring gap that disparate technologies present. Productivity solutions like Agent Accelerators and CTI connectors aided by agile technologies can leverage agent and customer experience alike.

Download the whitepaper to understand how productivity tools like Agent Accelerators and CTI connectors can overcome the impediments to CX.

The Whitepaper highlights:

• The correlation between system inefficiencies and poor customer experience
• Impact of disparate systems on agent productivity
• How productivity tools (Agent Accelerators and CTI connectors) can embrace intuitive interactions
• Embracing agile technologies for hyper-personalization