Reducing Wait Times in Healthcare Contact Center with CTI Connector

Is your healthcare contact center struggling with constant screen switching between telephony and EPIC systems? This inefficiency can drain productivity and frustrate your agents, ultimately impacting customer service quality.

The Challenge
Meet Sarah, a seasoned healthcare contact center agent. She spends a significant portion of her day juggling between the telephony system and EPIC, trying to assist patients efficiently. However, without a CTI connector, Sarah finds herself wasting valuable time navigating multiple systems. This not only slows down call resolutions but also hampers her efficiency and diminishes patient satisfaction.

The Solution
Enter NovelVox’s CTI connector – the hero Sarah needs. With seamless integration of telephony and EPIC systems into a single, unified interface, Sarah experiences a transformation in her workflow:

Faster Call Resolutions: Sarah is now able to provide quicker responses, thanks to the seamless integration that enhances overall efficiency.

Better Agent Efficiency: Automation of patient identification and the elimination of manual dialing streamlined Sarah’s operations, allowing her to focus more on patient care.

More Satisfied Patients: Sarah witnesses improved patient experiences through superior service and reduced wait times, resulting in happier patients overall.

Ready to empower your agents like Sarah and revolutionize your contact center experience? Download this Use Case now!