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Do You Struggle to Integrate Your Contact Center with Your Core Business Applications?

NovelVox makes it easy with Universal Connector, you can integrate your core business applications including CRM, Ticketing, Bespoke Applications, Internal Database, Legacy Systems and more.

Universal Connector

The Universal Connector provides all the tools you need to connect to any third-party business application with an open channel. Once set up, all functions are available within the drag and drop designer studio. You can connect via:

  • Database
  • JDBC
  • Java
  • Java Script
  • REST Web Services
  • SOAP Web Services
  • Web Services
  • Messaging Services
  • Citrix, Service Now, Epic
  • And many more…

Out of Box Connectors

MicroSoft Dynamics Logo
Sugar CRM
Siebel
Sage CRM
CRM 360
ServiceNow
HubSpot
Zendesk
freshdesk
bmc Remedy
Epic
Cerner
aetna
TelmedIQ
Jack henry
Symitar
FIS
Fiserv.
Finacle
Lawson
Verint
SAP
Oracle
Oracle
Oracle
Tibco
Oracle
HP
Active Directory
IBM
uptivity
calabrio
nice
eGain
Avaya
upstreamworks
Simcom
Excel

Unifying the Agent Desktop

Universal Connector

Allow your agent access to all business systems on one screen


6 Apps on 6 screens onto 1 screen
Only see/edit fields you need
Dynamic screens based on any input

BETTER CUSTOMER EXPERIENCE AND CONTACT CENTER PERFORMANCE

Universal Connector

Request a Personalized Demo

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube
Channel

REQUEST A DEMO

Request A Demo