Do You Struggle to Integrate Your Contact Center with Your Core Business Applications?

NovelVox makes it easy with Universal Connector, you can integrate your core business applications including CRM, Ticketing, Bespoke Applications, Internal Database, Legacy Systems and more.

Universal Connector

The Universal Connector provides all the tools you need to connect to any third-party business application with an open channel. Once set up, all functions are available within the drag and drop designer studio. You can connect via:

  • Database
  • JDBC
  • Java
  • Java Script
  • REST Web Services
  • SOAP Web Services
  • Web Services
  • Messaging Services
  • Citrix, Service Now, Epic
  • And many more…

Out of Box Connectors

Biggest library of Integrations

Unifying the Agent Desktop

Universal Connector

Allow your agent access to all business systems on one screen


6 Apps on 6 screens onto 1 screen
Only see/edit fields you need
Dynamic screens based on any input

BETTER CUSTOMER EXPERIENCE AND CONTACT CENTER PERFORMANCE

Universal Connector

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Seamless Integration with

  • Salesforce Integration
  • MS-Dynamics Integration
  • Sugar-CRM Integration
  • Sagecrm Integration
  • CRM-360 Integration
  • ServiceNow Integration
  • zendesk Integration
  • freshdesk Integration
  • bmc-Remedy Integration
  • SAP Integration
  • Hubspot Integration
  • Oracle-Healthcare Integration
  • Symitar Integration
  • JackHenry Integration
  • FIS Integration
  • Fiserv Integration
  • Infosys-Finacle Integration
  • LAWSON Integration
  • Epic Integration
  • Cerner Integration
  • Aetna Integration
  • Siebel Integration
  • TelmedIQ Integration
  • Tibco Integration
  • ZOHO Integration
  • Nice Integration
  • Calabrio Integration
  • Uptivity Integration
  • Verint Integration
  • Microsoft-Active-Directory Integration
  • MS-Excel Integration
  • IBM-AS Integration
  • eGain Integration
  • upstreamworks Integration
  • SimCom Integration

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube
Channel

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