Powerful Webex Contact Center Solutions for Healthcare, Banking,
Credit Union and Insurance
Improve Core Webex Capabilities to Deliver
Unmatched Customer Service
Unified Customer View
Operational Excellence
Supercharged Performance
TURN YOUR Webex conact center INTO ‘SPECIFIC INDUSTRY ORIENTED’
Tailor-Made Webex Solutions to
Meet the Needs of Specific Industry
Healthcare
Banking & Finance
Insurance
Credit Union
Empowering Products. Engaging Experience.
Experience Proficiency like Never Before with
Our Adept Suite of Solutions for Webex
Agent Accelerator
- Unified customer view: Know the ins and outs of your customer behavior and interaction history with a granular, 360-degree view of customer information.
- Productivity add-ons: Empower your agents with a sea of resources right at their fingertips so they can lead customer interactions confidently.
- Automated workflows: Automate repetitive tasks and create simplified workflows for a seamless agent experience.
Smart CTI Connector
- ScreenPop: Get relevant customer data pop in the CRM screen as soon as the agent receives a call so customer experience remains consistent.
- Omni-channel Support: Quickly resolve customer enquiries across various digital touchpoints with omni-channel support.
- Personalized Customer Service: Lead context-driven customer experience with complete customer information at your fingertips.
iVision Wallboards and Agent Dashboards
- Intuitive Designs: See and understand your data in real-time with top-notch visuals and make informed and effective business decisions.
- Smart Notification: Get real time audio/video alerts that can be triggered through multiple channels including email, SMS, Teams, and more.
- Agent Dashboard: Ensure outstanding performance from your agents with personalized agent dashboard for real-time monitoring and reporting.
Third-party Integrations for Webex
Make the Most of Webex Contact Center
with Third-party Integrations
- Pre-integrated Tools
- Flexible Deployment
- Industry-Specific Integrations
- Quick Turnaround Time
What our customers say
Mohammed Yasin
Agent desktop by NovelVox ensured better agent and customer experience. Its ability to easily customize and create gadgets as per our needs is truly amazing.
Mark Coleman
We no more need to worry about exposing all customer information from CRM and our internal data to agents. Agents now have access to only that information which they require for handling calls. We explored many solutions but NovelVox was the only one who delivered it. It’s been working great so far.
Tim Nicholas
NovelVox has helped us improve the overall agent-customer experience with not just the screen pop application, but also by building a desktop as per our specific requirements. It’s exactly what we needed.
Audrey Hill
I research and found NovelVox to be the one support with the condo with the different applications from ServiceNow to Salesforce to Excel, so with the different applications with one product they are so flexible.
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals
