Why Case Management for Contact Center is Next Big Thing in CX Industry?

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AI Chatbot for Cisco Contact Center

Serve customers better with Cisco Conversational AI bots. Keep the worry of offline agents aside and step ahead of robotic conversations with Cisco virtual agents to connect customers across digital platforms.
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Cisco Bot Integration
14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Boost contact center performance with Chatbots

Connect with customers in real-time across digital channels, including website, social, WhatsApp, and more for improved resolution and higher conversions. Scale performance with existing agent headcount as the bot’s there to handle more conversations across channels without a miss.
  • Engine agnostic
  • Readily integrates with Dialogflow and IBM Watson
  • 100s of predefined intents optimized for industry verticals
Cisco Bot Integration
Cisco Bot Integration

Personalize interactions with conversational AI

Improve experience with quality interaction. Leverage AI-powered bots to engage customers with human-like conversations. Allow bots to handle tickets and conversations without human interventions and increase customer satisfaction. Offer customized solutions by integrating bots with CRM, Knowledge Base, Case Management, and other 3rd party tools
  • Powerful intent master to help respond faster
  • Agent assist offering real-time assistance over chats
  • Seamless integration with CRM, Knowledgebase, and more

Customize flows to fit your internal processes

Install and get the bot running in no time to handle all conversations with ease. Leave coding on us and think of CX only. Leverage the intuitive no-code flow designer to design tailored bots to meet your customers’ unique needs.

  • Go live quickly
  • Integrate Bot instantly with Cisco Finesse system
  • Design customized flow with an easy drag-and-drop designer
Cisco Bot Integration

Pre-Built Gadgets

Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget

Seamless Integration with

eGain-Integration
aurus
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