NovelVox

AI Chatbot for Cisco Contact Center

Serve customers better with Cisco Conversational AI bots. Keep the worry of offline agents aside and step ahead of robotic conversations with Cisco virtual agents to connect customers across digital platforms.
Cisco Bot Integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Boost contact center performance with Chatbots

Connect with customers in real-time across digital channels, including website, social, WhatsApp, and more for improved resolution and higher conversions. Scale performance with existing agent headcount as the bot’s there to handle more conversations across channels without a miss.
Cisco Bot Integration
Cisco Bot Integration

Personalize interactions with conversational AI

Improve experience with quality interaction. Leverage AI-powered bots to engage customers with human-like conversations. Allow bots to handle tickets and conversations without human interventions and increase customer satisfaction. Offer customized solutions by integrating bots with CRM, Knowledge Base, Case Management, and other 3rd party tools

Customize flows to fit your internal processes

Install and get the bot running in no time to handle all conversations with ease. Leave coding on us and think of CX only. Leverage the intuitive no-code flow designer to design tailored bots to meet your customers’ unique needs.

Cisco Bot Integration

Pre-Built Gadgets

Agent Performance Dashboard Gadget
Ticketing Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget

Seamless Integration with

aurus
eGain-Integration
Dedicated Customer Success Manager
24/7 Support &
Training
Self Help YouTube Channel

Trusted By

fedex
Ready to uplevel your customer experience and convert more leads?

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