NovelVox

4 Steps to Digitally Transform CX from your Avaya Contact Center

STEP 1

Enable omnichannel interactions for personalized CX

Maximize customer engagements by adding more channels to your Avaya contact centers. Connect through social, email, chat, and more to deliver a connected customer experience.
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Add digital channels for omnichannel interactions

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Unify channels for a connected experience

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Leverage chatbot to drive automation for improved agent efficiency

Ready to switch to the omnichannel-mode? Connect Today!!
Avaya Digital Transformation

STEP 2

Add industry-specific integrations for optimized performance

Elevate agent and customer experience by incorporating integrations that are specific to your industry includingBanking, Healthcare, Insurance, Credit Unions, and more.
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Integrate with industry’s core systems and applications seamlessly

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Optimize data to boost agent efficiency and streamline operations

Ready to discuss your unique integration needs with the industry experts? Request Consultation!!

STEP 3

Advance your Reporting & Analytics capabilities

Combine data from various sources to provide Supervisors and Agents with a comprehensive view of team and operational performance for informed-decision making.
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Get the best out of integrated reporting & advanced analytics

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Engage agents with stunning wallboards

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Level-up your Avaya Supervisor workspace

Ready to enable 360-degree performance monitoring within your Avaya contact center? Connect NOW!!

STEP 4

Add Productivity Tools to Avaya agent workspace

Improve agent efficiency by bringing all the tools they use frequently such as Knowledge Base, Ticketing System, Dashboards, etc. – within a single screen in their Avaya workspace.
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Streamline case management with a pre-integrated help desk tool for Avaya.

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Create cases automatically for all inbound interactions - voice, digital, social.

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Elevate CX by integrating knowledge base, reporting dashboards, and more.

Willing to learn more about NovelVox’s Productivity Tools? Request a consultation to find out!!

Still wondering how to get started or
what’s right for your industry?

Sign up for a free consultation from a CX expert today.

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