4 Steps to Digitally Transform CX from your Avaya Contact Center
STEP 1
Enable omnichannel interactions for personalized CX
Maximize customer engagements by adding more channels to your Avaya contact centers. Connect through social, email, chat, and more to deliver a connected customer experience.
Add digital channels for omnichannel interactions
Unify channels for a connected experience
Leverage chatbot to drive automation for improved agent efficiency
Ready to switch to the omnichannel-mode? Connect Today!!
STEP 2
Add industry-specific integrations for optimized performance
Elevate agent and customer experience by incorporating integrations that are specific to your industry includingBanking, Healthcare, Insurance, Credit Unions, and more.
Integrate with industry’s core systems and applications seamlessly
Optimize data to boost agent efficiency and streamline operations
Ready to discuss your unique integration needs with the industry experts? Request Consultation!!
STEP 3
Advance your Reporting & Analytics capabilities
Combine data from various sources to provide Supervisors and Agents with a comprehensive view of team and operational performance for informed-decision making.
Get the best out of integrated reporting & advanced analytics
Engage agents with stunning wallboards
Level-up your Avaya Supervisor workspace
Ready to enable 360-degree performance monitoring within your Avaya contact center? Connect NOW!!
STEP 4
Add Productivity Tools to Avaya agent workspace
Improve agent efficiency by bringing all the tools they use frequently such as Knowledge Base, Ticketing System, Dashboards, etc. – within a single screen in their Avaya workspace.
Streamline case management with a pre-integrated help desk tool for Avaya.
Create cases automatically for all inbound interactions - voice, digital, social.
Elevate CX by integrating knowledge base, reporting dashboards, and more.
Willing to learn more about NovelVox’s Productivity Tools? Request a consultation to find out!!
Still wondering how to get started or
what’s right for your industry?
Sign up for a free consultation from a CX expert today.
