Microsoft Dynamics CRM Integration with Cisco Finesse Agent Desktop

Leverage the power of integration to drive customer-centric experiences. Seamlessly integrate Cisco Finesse Agent Desktop (UCCX, UCCE, CUCM, PCCE) with MS Dynamics to give agent-customer interactions the necessary push of personalization.

14+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Simple Integration

Cisco Finesse Agent Desktop provides seamless integration with MS Dynamics to offer contact center agents with enhanced tools and features. It enables agents to provide experiential customer service. It also provides integration with UCCE, UCCX, CUCM and PCCE.
MS Dynamics for Cisco Finesse
MS Dynamics for Cisco Finesse

Unified Customer Details

Deliver the customer the service that they expect by integrating Cisco Finesse Agent Desktop with Microsoft Dynamics CRM. It will assist agents in offering seamless customer experience by providing a single screen view of the customer info.

Know the caller

Know who is calling prior to answering the call with screen pop. Agents can access all the caller details to start by greeting the caller with his/her name and jump straight to addressing the issue/concern at hand.
MS Dynamics for Cisco Finesse
MS Dynamics for Cisco Finesse

Modify Agent Desktop

Provide agents with optimized industry-specific agent desktop with Cisco Finesse Agent Desktop integration with MS Dynamics CRM. Modify the desktop view easily as per the business needs using Drag & Drop Designer tool. Get the maximum result by using our available pre-built gadgets.
Enhance productivity with NovelVox tailored solution. NovelVox offers Cisco UCCX, UCCE, PCCE, CUCM integration with Microsoft CRM. The advanced integration gives way to customer-centered interactions. Turn your agents into experts with all caller information on their screen even before answering the call. Now they can deliver a personalized experience without juggling screens.
Microsoft Dynamic Cisco Integration by NovelVox makes every customer feel important. They don’t require to repeat information or details to the agent. The call hold time is reduced with improved FCR and AHT. This grows revenue and reputation for businesses.

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget

Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget

Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

aurus

Dedicated Customer Success Manager

24/7 Support &
Training

Self Help YouTube Channel

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