Microsoft Dynamics CRM Integration with Cisco Finesse Agent Desktop
Empower your agents to deliver customer-centered interactions by integrating Cisco Finesse Agent Desktop, UCCX, UCCE, CUCM, PCCE with Microsoft Dynamics.
Years of Expertise
Deployments in 18+ Countries
Cisco Finesse Agent Desktop provides seamless integration with MS Dynamics to offer contact center agents with enhanced tools and features. It enables agents to provide experiential customer service. It also provides integration with UCCE, UCCX, CUCM and PCCE.
Unified Customer Details
Deliver the customer the service that they expect by integrating Cisco Finesse Agent Desktop with Microsoft Dynamics CRM. It will assist agents in offering seamless customer experience by providing a single screen view of the customer info.
Know the caller
Know who is calling prior to answering the call with screen pop. Agents can access all the caller details to start by greeting the caller with his/her name and jump straight to addressing the issue/concern at hand.
Modify Agent Desktop
Provide agents with optimized industry-specific agent desktop with Cisco Finesse Agent Desktop integration with MS Dynamics CRM. Modify the desktop view easily as per the business needs using Drag & Drop Designer tool. Get the maximum result by using our available pre-built gadgets.
Enhance productivity with NovelVox tailored solution. NovelVox offers Cisco UCCX, UCCE, PCCE, CUCM integration with Microsoft CRM. The advanced integration gives way to customer-centered interactions. Turn your agents into experts with all caller information on their screen even before answering the call. Now they can deliver a personalized experience without juggling screens.
Microsoft Dynamic Cisco Integration by NovelVox makes every customer feel important. They don’t require to repeat information or details to the agent. The call hold time is reduced with improved FCR and AHT. This grows revenue and reputation for businesses.
Agent Performance Dashboard Gadget
Customer Management Gadget
Knowledge Base Gadget
Agent to Agent/Supervisor Chat & Broadcast Gadget
Agent Personal Phonebook Gadget
Agent Scripting Gadget
Call Disposition Gadget
Seamless Integration with
Dedicated Customer Success Manager
Self Help YouTube Channel
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals