Simple Integration

Cisco Finesse Agent Desktop provides seamless integration with MS Dynamics to offer contact center agents with enhanced tools and features. It enables agents to provide experiential customer service. It also provides integration with UCCE, UCCX, CUCM and PCCE.

  • Get standard features like call statistics, agent statistics and call control gadget
  • Seamless Cisco MS Dynamics integration with Cisco Finesse Agent Desktop
  • Boost agent-customer interaction
MS Dynamics with Cisco Finesse Agent Desktop

Unified Customer Details

Deliver the customer the service that they expect by integrating Cisco Finesse Agent Desktop with Microsoft Dynamics CRM. It will assist agents in offering seamless customer experience by providing a single screen view of the customer info.

  • Single pane of glass view
  • No need for screen juggling to fetch required information
  • Improve call resolution with reduced AHT
MS Dynamics with Cisco Finesse Agent Desktop

Know the caller

Know who is calling prior to answering the call with screen pop. Agents can access all the caller details to start by greeting the caller with his/her name and jump straight to addressing the issue/concern at hand.

  • View caller info as soon as the call gets connected
  • Address caller with first name
  • Change screens as per IVR inputs
MS Dynamics with Cisco Finesse Agent Desktop

Modify Agent Desktop

Provide agents with optimized industry-specific agent desktop with Cisco Finesse Agent Desktop integration with MS Dynamics CRM. Modify the desktop view easily as per the business needs using Drag & Drop Designer tool. Get the maximum result by using our available pre-built gadgets.

  • Optimized Cisco Finesse Agent Desktop
  • Drag & Drop designer studio for easy customization
  • Pre-built gadgets
MS Dynamics with Cisco Finesse Agent Desktop

Pre-Built Gadgets

Agent Performance Dashboard Gadget

Ticketing Gadget

Customer Management Gadget

Knowledge Base Gadget


Agent to Agent/Supervisor Chat & Broadcast Gadget

Agent Personal Phonebook Gadget


Agent Scripting Gadget

Call Disposition Gadget

Seamless Integration with

Dedicated Customer Success Manager

24/7 Support &

Self Help YouTube

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