NovelVox

Microsoft Dynamics Cisco CTI Integration

Streamline Cisco Contact Center operations by seamlessly plugging into Microsoft Dynamics 365

Proud Partners :

Microsoft Dynamics CTI Connector for Cisco Contact Center
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Empower Your Agents to Handle Call Volumes
Efficiently with Microsoft Dynamics Cisco CTI Connector

Integrate the Cisco phone system into Microsoft Dynamics 365 CRM to simplify call management and boost agent efficiency with quick call controls, custom screen pop, and automated workflows. Pave the way for exceptional customer service experience and ensure quick contextual resolutions with seamless CTI integration.

Seamless Call Handling

Streamline agent workflows with Microsoft Dynamics 365 Cisco integration. Eliminate the need for manual effort, improve customer experience, and ensure agent efficiency by seamlessly embedding the agent interface within the MS Dynamics CRM environment.

Pre-built Productivity integration

Equip agents with productivity add-ons from NovelVox for increased Cisco Contact Center performance and ensure consistent customer service delivery.

Agent Performance Monitoring

Deliver outcomes for both agents and customers with Cisco CTI embedded into Microsoft Dynamics CRM. Enable supervisors to easily guide agents in real-time and track their performance for optimized service delivery.

dynamics 365 cisco integration

Seamless Workflows with Pre-built Integrations

NovelVox offers intuitive integrations for over 75 industry-leading business applications, including core applications and ticketing systems. Utilize these out-of-the-box integrations for optimized workflows within Cisco Contact Centers

FAQ

A technology that connects Microsoft Dynamics 365 CRM with Cisco phone systems. The integration allows agents to handle customer interactions right from the MS Dynamics environment, which reduces AHT and improves CSAT. Know more about such benefits, here.

Yes, the integration helps amplify agent productivity by empowering them with a single interface to handle calls and manage caller’s data. With quick call controls inside MS Dynamics CRM, time to fetch and validate data manually is saved. Also, other features like contextual screen pop, automated call logging, integrated dispositions help agents to resolve queries faster.

The MS Dynamics Cisco CTI connector currently supports integration with below Cisco versions:

  • • Cisco UCCE
  • • UCCX
  • • PCCE
  • • CUCM

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