CTI CONNECTOR FOR Avaya
Embed Avaya Calling Directly into Your Business Systems
Simplify agent workflows with Avaya CTI integration that brings Avaya voice controls directly into CRM and business applications—no switching, no manual effort. NovelVox’s Avaya CTI Connector helps agents work from a single interface while improving efficiency and customer experience.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Handle Calls Without
Leaving Your CRM
Reduce Average Handle Time (AHT) and eliminate repetitive tasks through seamless Avaya Computer Telephony Integration. By embedding Avaya telephony directly into agent workflows, agents can manage calls, access customer data, and update records without leaving their CRM.
Control Avaya calls directly within CRM systems
Access customer data without switching applications
Reduce manual effort during live interactions
Instant Screen Pops for Faster Conversations
As part of your Avaya Contact Center Integration, customer information automatically appears when an interaction begins, allowing agents to start conversations with context rather than questions.
- Retrieve customer profiles instantly
- Reduce lookup time during calls
- Improve response speed and accuracy
Automate Call Logging and Activity Tracking
NovelVox’s Avaya CRM Connector automatically captures call details and interaction data within your CRM or business application, eliminating manual updates after every interaction.
- Automatic call logging for every interaction
- Accurate activity tracking across systems
- Reduced after-call work (ACW)
Standardize Call Handling Across Teams
Ensure consistent call handling by embedding workflows directly into agent systems.
Agents follow structured processes regardless of team, function, or location.
- Improve process consistency across operations
- Reduce errors and missed steps
- Simplify agent training and onboarding
Deploy Quickly in
Complex Avaya Environments
Get started without heavy customization or long deployment cycles.
The NovelVox Avaya Connector is designed to work seamlessly across Avaya deployments, including on-premises, cloud, and hybrid environments. Our Avaya CTI solution integrates with leading CRM and business applications while minimizing disruption to existing operations.
Fast implementation with minimal disruption
Low dependency on IT resources
Seamless integration with existing enterprise systems
Bring Avaya and Your Business Systems Into One Workspace
Eliminate fragmented workflows and give your agents full control—without leaving their primary interface.
