NovelVox

Avaya CTI Connector

Seamlessly plug the Avaya phone system into your existing business applications to offer a better customer experience every step of the way.
Avaya CTI Integration
15+

Years of Expertise

300+

Deployments in 20+ Countries

98.7%

Retention Ratio

Effortless Customer Service with
Avaya CTI Integration

Meet specific business needs by integrating easily with leading CRM systems like Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and EPIC. Enhance agent productivity and add value to customer experience with NovelVox CTI integration.
Plug & Play

Plug & Play

Embeds easily into your existing CRM application for a consistent call-handling experience.
Personalized Service

Personalized Service

Offer a more informed experience to customers by giving agents a full overview of previous and existing cases.
Optimized Costs

Optimized Costs

Bring down operational costs with an intuitive CTI interface offering blended omni-channel support.

Engage Effectively with Smart CTI Connector for Avaya

Say goodbye to inefficient call management with Avaya phone system integration. Equip agents with intuitive call-handling controls to reduce turnaround time for delightful conversations. Cut down average call handling time by uniquely identifying customers even before connecting with them.

Enrich Caller Experience with Unified Call Controls

Embed key call functionalities and caller information from the Avaya telephony system into your application leveraging CTI calling features and reducing the manual efforts for agents. Simplify call management operations and enhance resolution rates for a superior CX.
Avaya CTI Connector
Avaya CTI

Upgrade Agent Efficiency with Productivity Add-ons

Enhance agent competence with a set of built-in productivity gadgets from NovelVox. Reduce screen switches to save agent time by consolidating KPIs and additional data.

Achieve More with
Pre-configured Integrations

Improve Avaya Contact Center operations with additional integrations available with over 75 business applications, including- core industry apps, ticketing systems, etc. Enable effective process and workflow automation with these out-of-the-box integrations.
CTI Connector

FAQ

Computer Telephony integration that connects your Avaya phone systems with a business application like CRM and ticketing systems. The integration enables key telephony functionalities inside the integrated app, allowing agents to handle customer interactions without switching screens.
The integration is available for Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and Epic. To learn about the detailed versions of these applications, get in touch with our technical solution experts, today.

The unification of CRM/ticketing app with Avaya telephony controls helps agents handle queries more efficiently. You can configure the application to integrate and automate workflows for agents, thus enabling them to resolve interactions with better response rates. Learn about more such benefits, here.

Avaya CTI Connector currently supports below Avaya versions: Avaya Aura AES ( R 10, R 8), ACCS R7.1

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