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Avaya CTI Connector
Seamlessly plug the Avaya phone system into your existing business applications to offer a better customer experience every step of the way.
14+
Years of Expertise
300+
Deployments in 20+ Countries
98.7%
Retention Ratio
Effortless Customer Service with
Avaya CTI Integration
Meet specific business needs by integrating easily with leading CRM systems like Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and EPIC. Enhance agent productivity and add value to customer experience with NovelVox CTI integration.
Plug & Play
Embeds easily into your existing CRM application for a consistent call-handling experience.
Personalized Service
Offer a more informed experience to customers by giving agents a full overview of previous and existing cases.
Optimized Costs
Bring down operational costs with an intuitive CTI interface offering blended omni-channel support.
Engage Effectively with Smart CTI Connector for Avaya
Say goodbye to inefficient call management with Avaya phone system integration. Equip agents with intuitive call-handling controls to reduce turnaround time for delightful conversations. Cut down average call handling time by uniquely identifying customers even before connecting with them.
Enrich Caller Experience with Unified Call Controls
Embed key call functionalities and caller information from the Avaya telephony system into your application leveraging CTI calling features and reducing the manual efforts for agents. Simplify call management operations and enhance resolution rates for a superior CX.
- Efficient call handling with quick call controls within the CTI - answer, hold, retrieve, transfer, consult, conference, etc.
- Unified view of customer information to ensure contextual interaction
- Enhance agent efficiency with automated logging, click-to-dial, screen transfer, single sign-on, etc.
Upgrade Agent Efficiency with Productivity Add-ons
Enhance agent competence with a set of built-in productivity gadgets from NovelVox. Reduce screen switches to save agent time by consolidating KPIs and additional data.
- Make resources readily available to agents with a user-friendly Knowledge Base.
- Streamline ticket management by readily configuring with a Case Management Tool.
- Give agents real-time insights into their performance with an interactive Agent Dashboard.
Achieve More with
Pre-configured Integrations
Improve Avaya Contact Center operations with additional integrations available with over 75 business applications, including- core industry apps, ticketing systems, etc. Enable effective process and workflow automation with these out-of-the-box integrations.
- Compatible with Avaya Aura AES & ACCS
- Configure CTI screen pop flows based on actions triggered within the CRM
- Seamless integration with over 75 third-party business applications
Our Featured Integrations
FAQ
Computer Telephony integration that connects your Avaya phone systems with a business application like CRM and ticketing systems. The integration enables key telephony functionalities inside the integrated app, allowing agents to handle customer interactions without switching screens.
The integration is available for Salesforce, ServiceNow, MS Dynamics, Zendesk, Freshdesk, and Epic. To learn about the detailed versions of these applications, get in touch with our technical solution experts, today.
The unification of CRM/ticketing app with Avaya telephony controls helps agents handle queries more efficiently. You can configure the application to integrate and automate workflows for agents, thus enabling them to resolve interactions with better response rates. Learn about more such benefits, here.
Avaya CTI Connector currently supports below Avaya versions:
Avaya Aura AES ( R 10, R 8), ACCS R7.1
