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Salesforce Health Cloud Integration

Salesforce Health Cloud Integration

NovelVox connects your contact center with Salesforce Health Cloud using Agent Accelerator and CCIP. Patient profiles, care plans, interactions, and service data are available in one place. Agents get a complete view of the patient. Less switching. Faster, more personalized interactions.
Explore Healthcare Workflows

Built for Connected Patient Engagement

Healthcare teams manage patient communication across multiple channels. This includes care coordination, follow-ups, and service requests.Agent Accelerator embeds Health Cloud data into the agent workspace. CCIP connects IVR and digital channels to the same system. This ensures every interaction is consistent and context-driven. The result is better engagement, faster responses, and secure handling of patient data.

Key Benefits of Salesforce Health Cloud Integration

Get a complete patient view

Agents can access demographics, care plans, interaction history, and case details in one interface. This improves visibility and response quality.

Handle requests with full context

Agents can manage cases, update records, and resolve queries during the interaction. This reduces delays and manual effort.

Maintain context across channels

Patient data flows across voice, chat, and digital channels. This ensures continuity and avoids repeated questions.

Align with care workflows

Agents can support follow-ups, care plans, and service requests within structured workflows tied to Health Cloud.

Support growing patient volumes

Role-based access and flexible routing help manage operations across teams and locations.

Protect patient information

Access is controlled through permissions. All activities are logged to support compliance and audits.

How the Integration Works

Agent Accelerator and CCIP connect your contact center with Health Cloud through a secure integration layer.

API-Based Connectivity

Secure APIs connect patient profiles, cases, and care data.

Real-Time Data Access

Patient information is retrieved instantly during interactions.

Embedded Actions

Agents can update cases, log interactions, and manage workflows within the same interface.

IVR and Digital Integration

CCIP enables self-service workflows using Health Cloud data.

Audit and Tracking

All interactions are logged for visibility and compliance.

Salesforce Health Cloud Integration in Action

Manage service requests and cases with full patient context.

Access care plans and follow-up details during interactions.

Assist with scheduling and follow-ups using integrated workflows.

Deliver consistent experiences across voice, chat, and messaging.

Share patient context across teams for seamless service.

Bring Salesforce Health Cloud into Your Contact Center Workflows

If your teams are managing patient interactions across disconnected systems, it’s time to unify them. NovelVox brings Salesforce Health Cloud directly into your contact center to improve visibility, efficiency, and compliance.

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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
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Overview

  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
  • 17+ Years of Experience
  • 350+ Deployments in 20+ Countries

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