EXECUTION LAYER FOR DIALPAD | CCIP
The Execution Layer That Enables Dialpad AI and IVR to Act
CCIP sits between Dialpad and your backend systems — so AI, IVR, and agents execute real actions across systems in real time, not just respond to queries.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Dialpad Powers Interaction. CCIP
Controls Executions Across Systems.
Dialpad powers AI-driven interactions — but without a backend execution layer, bots stall mid-flow, IVRs hit dead ends, and agents step in to complete the work manually.
CCIP sits behind Dialpad, governing how every action is retrieved, validated, and executed across your systems of record during live interactions — whether AI-driven, IVR-led, or agent-assisted. Result, From verifying a patient, updating a member account, to booking a service appointment — every step executes in the right sequence, across the right systems, without handoffs or gaps.
Transforms “read-only” AI into “action-oriented” AI.
Ensure sequence integrity with data flow governance.
Eliminate manual handoffs for true end-to-end resolution.
100+ Prebuilt Connectors for the
Platforms Regulated Industries Run On
Healthcare, financial services, and automotive businesses depend on specialized core systems that standard middleware doesn’t reach. CCIP ships with prebuilt, certified connectors for the exact platforms your industry depends on — no custom development, no rebuilding backend logic from scratch.
Healthcare
Banking & Credit Union
Automotive
CRM & Ticketing
Live Data at Every Touchpoint — Not Just When an Agent Is Involved.
The most expensive failure in contact center AI isn’t a bad bot — it’s a bot working from stale or missing data. CCIP ensures every interaction in your Dialpad environment from IVR call to a live agent conversation, is backed by data pulled directly from your source systems right at the moment it’s needed.
- Real-time data retrieval from core systems on every interaction — no cached responses, no delays
- Consistent context across voice, chat, and digital channels within Dialpad
- IVRs, bots, and agents all working from the same live data simultaneously
Not Just Data Retrieval. End-to-End Execution.
Most integration layers stop at lookups. CCIP goes further — enabling Dialpad’s AI and your agents to execute real backend actions within the interaction itself. Updating records, scheduling appointments, processing payments, triggering workflows — completed in the moment, not queued for follow-up.
- End-to-end workflow execution from within Dialpad — retrieve, act, and update in one flow
- Agentic AI support — bots that don't just respond but complete tasks in connected core systems
- After-call work eliminated — record updates and case logging automated at interaction close
Your Core Systems Stay Where They Are. CCIP Bridges the Gap.
Healthcare records in Epic, member data in Jack Henry, vehicle histories in CDK Global — your core systems aren’t moving to the cloud, and they shouldn’t have to. CCIP acts as the secure gateway between your on-premises back-end systems and Dialpad’s cloud environment, with enterprise-grade compliance built into the architecture.
- Works whether your core systems are on-premises, cloud, or hybrid — no infrastructure changes required
- Secure gateway between on-premises back-end systems and Dialpad's cloud contact center
- HIPAA, PCI-DSS, and GDPR compliance built in — not added as an afterthought
Live in Weeks. Not Quarters.
Enterprise-grade AI integration doesn’t have to mean enterprise-length timelines. CCIP ships with prebuilt connectors, ready use-case flows, and standardized APIs for the most common healthcare, banking, and automotive contact center scenarios — so your team goes live fast without rebuilding anything.
Prebuilt connectors and out-of-the-box use case flows for immediate deployment
Standardized APIs eliminate the need to rebuild backend logic from scratch
From contract to live AI-powered contact center in weeks, not quarters
Our Featured Integrations
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