AGENT ACCELERATOR FOR NICE CXONE
Controlled Execution
for NICE CXone Agents
Agents execute workflows across core systems within NICE CXone — with the right sequence, permissions, and validation enforced in real time.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
NICE CXone Manages Interactions.
Agent Accelerator Governs Execution.
NICE CXone gives you enterprise-grade interaction management. But when agents execute across Epic, Jack Henry, CDK Global, and your core systems, sequencing errors, permission gaps, and unvalidated actions create compliance exposure. Agent Accelerator brings every system into CXone and enforces how agents execute — every step, in the right order, with the right access.
Every system action executed within NICE CXone — no unsanctioned screen switching
Sequencing enforced in real time — agents follow the right workflow every time
Permissions and validation built into every action — not dependent on agent discretion
Controlled, Secure, and
Auditable Agent Workflows
In regulated environments, how an action is executed matters as much as whether it was executed. Agent Accelerator structures every workflow within CXone — so agents follow the correct sequence, access only what their role permits, and every action is logged with full auditability.
Role-based access controls — agents see and act on only what they’re authorised for
Workflow sequencing enforced at the desktop level — steps cannot be skipped or reordered
Full interaction audit trail — every system action logged against the interaction record
Authentication Structured Integrated Into Workflows
Identity verification in regulated industries is a compliance requirement, not a courtesy. Agent Accelerator builds authentication directly into the NICE CXone agent workflow — pulling verification data from connected systems, enforcing completion before the interaction proceeds, and logging outcomes automatically.
- ANI-based lookup and security questions drawn from connected systems — no manual entry
- OTP and secure token delivery via SMS or email, within the agent desktop
- Biometric validation support — voice or fingerprint — for elevated security requirements
Automatically Surfaces The Right Data for Each Interaction Type
A patient calling about a prescription refill. A credit union member disputing a transaction. A vehicle owner checking warranty coverage. Each requires different data from different systems — and each carries different compliance obligations. Agent Accelerator surfaces the correct profile and governed workflow automatically, before the agent speaks.
- Patient records — demographics, prescriptions, billing — from connected EHRs
- Member accounts, transaction history, and loan data from core banking systems
- Vehicle owner profile, service activity log, and dealership details from CDK Global
Automated Wrap-Up and Complete Compliance Logging
Post-call is where compliance gaps appear — manual logging errors, missed updates, incomplete records. Agent Accelerator automates wrap-up tasks within CXone, ensuring every interaction is logged correctly, every system updated accurately, and every compliance record closed without agent discretion.
- Automated call activity logging captures interaction details directly into business systems
- Authentication, processing, and wrap-up tasks completed within the single workspace
- Agents update and close records without leaving the NICE CXone environment
Prebuilt Integrations with Enterprise-
Scale and Compliance Support
Agent Accelerator connects to the systems your regulated organisation runs on — cloud, on-premises, or hybrid. With the largest library of contact center integrations available, NovelVox works with your existing infrastructure and scales from 20 seats to enterprise deployment.
Healthcare
Banking & Credit Union
Automotive
CRM
No-Code Desktop Configuration
with Enforced Governance Controls
Agent Accelerator gives your operations team full control over desktop configuration via a no-code drag-and-drop Designer Studio — without compromising the governance layer. Role-based controls and workflow sequencing remain enforced regardless of how the desktop is configured.
No-code designer studio — operations teams configure without IT involvement
Industry-specific templates for healthcare, financial services, and automotive
Role-based interface configuration — agents access only the data and actions relevant to their role
See Controlled Execution Inside Your NICE CXone Environment
We’ll show you how Agent Accelerator enforces sequencing, permissions, and auditability across your core systems — inside the NICE CXone interface you already run.
