AUTOMOTIVE CX EXECUTION | COX AUTOMOTIVE
Let Customers Schedule, Reschedule, and Cancel Service — Without an Agent
Technology Partners
End-to-End Self-Service Across Cox Automotive Systems
Key Integration Benefits
End-to-End Scheduling AutomationCustomers can manage appointments across IVR and digital channels. No agent involvement is required.
All actions are processed through Xtime’s Service Scheduling API. Data stays consistent across systems.
Customer, vehicle, and service data guide every interaction. This improves accuracy and reduces repeat queries.
Routine requests move to automation. Agents focus on complex cases.
All interactions follow structured workflows with role-based access and full activity tracking. This supports data protection and audit readiness.
How It Works
API-Based Integration
CCIP connects securely with Xtime Service Scheduling API to access real-time availability and booking data.
Interaction Orchestration
Real-Time Data Sync
Context Injection
Audit and Tracking
Cox Automotive Integration in Action
Customers can schedule service appointments through IVR or chat using real-time availability from Xtime.
Customers can reschedule or cancel bookings without agent assistance. Changes are updated instantly in backend systems.
Customers can check appointment details and service status through automated channels.
Dealerships can send reminders, confirmations, and updates through integrated communication channels.
Customers can interact across voice, chat, or messaging while maintaining a consistent
