Role

• Writing efficient code and document it as per the design specification of module / component.
• Deploying components and/ or applications using multiple technologies
• Participate in complete life-cycle of software development.
• Debugging and portability of Java applications.
• Unit Testing, debugging and maintaining code in one's own development environment
• Assist analysts and/or designers in gathering user’s requirements.
• Prepare the low-level design and document it if required
• Low level estimation of the Module.
• Interaction with higher management to gather product’s requirement/design
• Reviewing the code
• Need to work in release cycle (including packaging and deployment).
• Knowledge of advanced Java (multithreading, garbage collection internals, memory debugging and portability of Java applications).
• Regular monitoring of product and bug fix.
• Make sure that project deliver within a timeline as per the Project Plan.

KRA's

• Timely and successful completion of module
• Adherence to the quality process defined for the project
• Adherence to the operational process defined for the company
• Continuous updating of technical knowledge and skills by attending in-house and/or external courses, reading manuals, accessing new applications and investigating new technologies
• Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the
  project
• Enhancing and maintaining positive work culture & environment
• Developing knowledge base which is dependable and useful for other team members.
• Enhances organization reputation by accepting ownership for accomplishing new and different
  requests; exploring opportunities to add value to job accomplishments.

Desirables

• Technology: Angular JS, Meteor, JavaScript, Junit, Core Java, J2EE, HTML, CSS, HTML5, Bootstrap,
  JSON; Database: MS SQL
• Good Knowledge of major Java Frameworks & Angula JS, Bootstrap
• Tools: Eclipse, SVN
• Hands-on knowledge of TypeScript , REST services
• Good knowledge/concepts of DBMS and PL/SQL
• Strong programming fundamentals, (Object oriented programming concepts)
• Good knowledge of different Software design patterns.
• Hands-on knowledge of web/application servers like Apache Tomcat or JBOSS
• Understanding of IDE like Visual studio code/Eclipse and revision control system like SVN
• Relevant exp of Min 2 -5 years
• Qualification: BE/B-Tech/MCA or any equivalent degree
• Good communication skills, logical and analytical ability.
• Proactive, Adaptable, and quick learner
• Team player - Ability to work well in a team - carrying out own part and helping to pull and achieve
  as a team
• Good decision making & Problem-Solving skills - Any project, any technology, any situation, and the
  person should try to solve problems at various levels.
• Previous experience of working in an onsite-offshore model
• Willingness to work in different time zones and odd times

Job Description

• Review and analyze system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Communicate and coordinate with the client for smooth release of the product.
• Understand, replicate, and resolve issues faced by the client after the product release.
• Create, review and executing test cases
• Maintains version of QA related documents e.g. Test Plan, Test cases, Defect Reports.
• Bridge between lead and group of testing team

Desirables

• Relevant Work Exp – 2-4 yrs in Manual & Automation testing.
• Good analytical and communication skills.
• Experience in Software Product company is a must.
• Adaptability and willingness to learn new tools and applications.
• Self-Driven & Proactive.
• Team Orientation- Seeks and accepts advice, suggestions, and constructive criticism from other
• Minimize issues, increase customer confidence and improve stickiness
• Escalation of issues at appropriate level
• Contribute to R&D activities through various lab
• Start identifying risk and help mitigate them to achieve the end goals
• Timely and successful completion of assignments of the module assigned
• Communicating module(s)status/Issues etc, on time and efficiently
• Adherence to the quality process defined for the Product & Projects
• Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals, accessing new applications and investigating new technologies
• Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the product
• Contribute in estimation on testing for modules/tasks
• Help in recruitments
• Enhancing and maintaining work culture & environment

Technical Skills and Qualification

• Experience in Manual testing, smoke testing etc.
• Good knowledge and hands on experience (will be a plus) of any Performance testing tool like Jmeter etc.
• Knowledge on Selenium WebDriver and basic requisite knowledge of Java.
• Tools: Eclipse, SVN
• Database: MS SQL,
• Good Knowledge of major Java Frameworks
• Web/application servers: Apache Tomcat , Apache Web server Ant Build
• Operating systems: Windows Server 2008 and above
• Good Knowledge of coding practices, basic programming patterns and frameworks
• 3 to 5 yrs. Experience
• Qualification: BE/B-Tech /MCA or any equivalent degree

Job Description

• Deliver technical support to end-users of the product by handling and resolving customer complaints.
• Efficient dealing of complaints to completion and enabling satisfaction of customers.
• Interact with customers to provide information in response to queries, concerns, and requests
  about products and services.
• Identify and escalate priority issues as per client specifications.
• Documenting all calls accurately with regards to Customer queries.
• Provides answers to clients by identifying problems & guiding them through corrective steps.
• Improves system performance by identifying problems, recommending changes.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Direct requests and unresolved issues to the designated resource.
• Communicate and coordinate with internal departments.
• Prioritizing and managing multiple open cases at a time.
• Hands on experience on G-Suit
• Must be high thinking and able to address critical situations
• Hands on experience on handling the customers & partners request
• Basic knowledge of Linux/Networking/Docker & SQL
• Must have ITIL knowledge

Desirables

• Minimum 2 yrs. of technical support experience of dealing with the US customers.
• Should have exp with any ticketing tools like salesforce, BMC remedy, etc
• Experience in the US calling process is mandate.
• Adaptability and willingness to learn new tools and applications.
• Excellent communication, logical ability, and convincing skills.
• Should be able to communicate and understand the American Accent.
• Self-Driven & Proactive.
• Should be comfortable in 24*7 Shifts.
• Team Orientation- Seeks and accepts advice, suggestions, and constructive criticism from other