Make the Most of your Nice Contact Center with Powerful CTI Integration
Transform your Nice contact center performance and improve your agent productivity with NovelVox Smart Connectors, the go-to CTI connector for faster, more efficient customer interactions.
15+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Retention Ratio
The Integration that Matters
Nice CTI integration brings your business application and your telephony system together, helping you save time and effort in delivering optimum customer service and resolving queries more efficiently. Bring in efficiency and powerful call management controls directly to your agents screen and improve both the agent experience as well as the customer experience in one go.
Empowered Agents
Empower your agents to handle customer queries instantly and with supreme confidence, thanks to contextual call information, such as ScreenPop and Click to Dial.
Satisfied Customers
Let your customers feel at home every time they connect by offering personalized interactions based on their previous purchases and browsing history.
Improved Productivity
Enhance your contact center productivity by miles by upgrading Nice’s capabilities with CTI connectors and enabling automation and accelerated resolutions.
Redefining CX-One Interaction at a Time for Nice
Eliminate the trouble of logging through different systems with a unified CTI interface. Connect your CRM with your Nice telephony system and resolve queries faster than ever.
Let there be Contextual Interactions
Bring the power of context to every conversation with ScreenPop. Let your agents know all the customer-related information beforehand so they can lead contextual conversations across the board.
- Contextual call transfer to ensure consistency and improve personalization.
- Automated call logging for reduced dependency and improved optimization efforts.
- Configure workflow and ScreenPop to suit the agents’ specific needs for a personalized call.
Giving Power to the Agents
Give the power to your agents to remain confident and drive through every interaction with the utmost professionalism and excellent mannerisms, thanks to quick information access and automated workflows.
- Make your regular workflows more efficient and give your agents the tools to improve CX.
- Let agents work and improve major KPIs like FCR and AHT with simple integration.
- Empower supervisors to have greater control over agents' day-to-day productivity and task management.
Make Your Customers Feel at Home
Let your customers feel at home every time they connect with you by offering them hyper-personalized interactions and having relevant information at your fingertips for quiver resolutions.
- Personalized interactions to make your customers feel comfortable and heard for greater customer service.
- Improved CX performance as customers are addressed professionally and have their queries resolved quicker.
- Positive word of mouth and sustained brand building with customers are at the center of your CX strategy.
Improved Performance and Cost Saving
Improve your Nice contact center performance round-the-clock by enabling quick access to relevant and accurate information automating day-to-day tasks and letting your agents focus on delivering impeccable service.
- Reduced screen toggling saves agents time and helps them focus on more important tasks.
- Workflow automation helps agents eliminate daily mundane tasks without sacrificing performance or accuracy.
- Agents can take on more calls and resolve more queries on a day-to-day basis, in turn, improving your ROI and other metrics.
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