EXECUTION LAYER FOR AMAZON CONNECT | CCIP
The Execution Layer Behind Amazon Connect Interactions
CCIP governs how AI, IVR, and agents execute actions across systems — ensuring every interaction completes in real time.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Amazon Connect Gets You the
Channel. CCIP Gets You the Context.
Amazon Connect gives you a scalable, cloud-native contact center with capable AI agents. But without real-time data access, these AI agents only route, not resolve. CCIP sorts it out for you.
Connects AI agents and Contact Flows directly to your business systems in real time
Live data retrieval and backend action execution within Contact Flows
It’s the compliant integration layer that AI agents need to act in regulated environments
Self-Service That Resolves — Not Just Responds
CCIP connects Amazon Connect’s AI agents and self-service layer to the right backend system. These interactions close without a human agent — reducing queue volumes, lowering costs, and freeing your team for interactions that genuinely require human judgment.
Healthcare: Patients manage appointments, prescription, billing and insurance details
Banking & Credit Union: Members access account details including transaction, loans, and manage cards
Automotive: Vehicle owners manage appointments, and check service status
Execute Backend Actions Inside the Same Interaction
Amazon Connect Contact Flows handle the conversation logic, CCIP handles backend ops. From retrieving records to completing transactions — all within the same customer interaction.
- Retrieve and update records across connected systems within a single user interaction
- Trigger backend workflows directly from appointment confirmations to feedbacks gathering
- Execute transactions end-to-end to reduce escalations and freeing agents for high-stake interactions
Compliance Embedded, Not Added On
When compliance is priority, integration needs sophistication. CCIP is built with HIPAA, PCI-DSS, and GDPR compliance embedded into every data exchange between Amazon Connect and your backend systems.
- HIPAA-compliant data handling for patient records retrieved or updated
- PCI-DSS controls for payment and card-related interactions
- GDPR-aware data flows across supported regions and deployment models
- Official partnerships with major core platforms and certified, secure API integrations
Deployed in Weeks, Not Months
With 100+ prebuilt connectors and ready-to-use self-service use cases, your Amazon Connect deployment gets live backend data — without rebuilding integration logic from scratch every time you add a channel or a use case.
- 100+ prebuilt integrations spanning EHR, core banking, DMS, CRM, and legacy systems
- Out-of-the-box use cases for AI agents and Contact Flows — configure, don't build
- Standardized APIs deliver consistent context for both self-service and agent-assisted interaction
Cloud-Native Contact Center. On-Premises
Core Systems. CCIP Bridges Both.
Amazon Connect is fully cloud-native. Your business systems may not be. CCIP acts as the secure middleware gateway between Amazon Connect’s cloud environment and your on-premises backend infrastructure.
On-premises, cloud, or hybrid — CCIP connects both sides without infrastructural changes on either end
Purpose-built for regulated industries integrating cloud-native environment to on-premises systems
Scales across channels from the same integration layer — no parallel integration tracks
Our Featured Integrations
Healthcare
Banking & Credit Union
Automotive
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
