Powering Your Systems with Dialpad Capabilities
Smart CTI Connector — Dialpad Call Controls In Any Business System
17+
Years of Expertise
350+
90%
Dialpad Telephony Inside
EPIC, CRMs, Where You Want
Automated Screen Pops
That Know Who's Calling
Single, multi, and no-match screen pop logic handles every scenario cleanly
Agents arrive at the record informed — not mid-search
Every Call Action. One Click.
- One-click call logging, wrap-up, and disposition — directly inside EPIC, your CRM
- Click-to-dial from any record — no number copying, no switching to Dialpad
- Automated call logging eliminates after-call data entry entirely
Built for the Workflows Regulated Industries Actually Run
- Custom screen pop workflows mapped to call type — clinical follow-up, card dispute, warranty inquiry, and more
- Integrated call disposition and wrap-up flows aligned to your existing system workflows
- Supervisor tools built in — barge, monitor, and agent state management without leaving the interface
Omnichannel — Without Adding Another Screen
- Omnichannel connectivity for voice, chat, and email — all within your existing system interface
- Consistent caller context across every channel — no data gaps between interaction types
- Agents stay in one workspace regardless of how the customer reaches you
Connect Once. Extend
Across Your Entire Tech Stack.
Our Featured Integrations
FAQ
A Dialpad CTI Connector embeds Dialpad’s calling features — click-to-dial, screen pops, call controls — directly inside your CRM or business application, so agents can make and manage calls without switching windows.
Dialpad Contact Center integrates with 100+ third-party applications, including CRM, EHR, ITSM, core banking, and other backend systems. Supported platforms include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Freshdesk, Epic, athenahealth, Jack Henry / Symitar, Fiserv, FIS, Corelation, CDK Global, Oracle Health, and SAP CRM.
The Dialpad CTI Connector brings Dialpad’s call controls directly into the CRM, EHR, or other core business application agents already use. Key features include embedded call controls, automated screen pops, click-to-dial, automated call logging, call disposition and wrap-up, custom workflows, supervisor controls, and omnichannel support for voice, chat, and email. This allows agents to manage interactions and access customer context without switching between applications.
The Dialpad CTI Connector improves contact center performance by reducing screen switching, manual data entry, and time spent searching for customer information. It embeds Dialpad call controls and real-time caller context directly into the agent’s CRM or core business system, while features such as automated screen pops, click-to-dial, call logging, wrap-up, and custom workflows streamline interactions. This helps agents resolve calls faster, improve productivity, and deliver more consistent, context-aware customer experiences.
NovelVox combines Dialpad integration with deep connectivity to the business systems agents already use. Its Smart CTI Connector embeds Dialpad call controls, screen pops, click-to-dial, automated call logging, and custom workflows directly into CRMs, EHRs, and other core applications. With 100+ third-party integrations and support for customized workflows, NovelVox helps organizations reduce screen switching, improve agent efficiency, and deliver more contextual customer interactions without replacing their existing technology stack.
