EXECUTION LAYER FOR CISCO | CCIP
The Execution Layer That Enables Cisco AI, IVR, and Agents to Act
CCIP sits between Cisco and your backend systems — enabling AI, IVR, and agents to execute real actions across systems in real time, not just retrieve information.
17+
Years of Expertise
350+
Deployments in 20+ Countries
90%
Customer Retention Ratio
Cisco handles the interaction. CCIP
controls what gets executed across systems.
Cisco powers your contact center — but without an execution layer behind it, workflows break across systems, automation stalls mid-interaction, and agents step in to complete the work manually. CCIP sits behind Cisco, governing how every action is retrieved, validated, and executed across your systems of record during live interactions — whether AI-driven, IVR-led, or agent-assisted.
From identity verification to account updates to appointment scheduling, every step executes in the right sequence, across the right systems, without handoffs or gaps.
Extensive Integration Library
for Enterprise Systems
CCIP enables seamless connectivity between Cisco contact center platforms and a wide range of enterprise applications.
The platform leverages secure APIs to enable structured data exchange across operational systems, allowing agents and automation tools to access the information required to resolve customer interactions efficiently.
CRM
Ticketing
Banking & Credit Union
Healthcare
Automate Customer Journeys Across Channels
CCIP enables automated workflows that coordinate interactions across voice, chat, messaging, and digital channels within Cisco contact center environments.
Customer requests can trigger actions across multiple systems—ensuring each interaction follows the correct process without requiring manual intervention.
- Automate workflows across customer service operations
- Trigger system actions based on interaction context
- Reduce manual processes and operational delays
Deliver Real-Time Context to Agents and Automation
CCIP ensures that every interaction—whether handled by an agent or automated system—is supported by the right information.
Customer profiles, transaction history, and service requests can be retrieved instantly from connected platforms.
- Retrieve data in real time from integrated systems
- Enable contextual screen pops for agents
- Improve decision-making during live interactions
Enable AI and Intelligent Self-Service
CCIP acts as the integration backbone for AI-driven customer engagement within Cisco contact centers.
By connecting conversational AI, IVR systems, and enterprise applications, CCIP enables intelligent automation while maintaining access to real-time business data.
- Support AI-powered IVR and chatbot workflows
- Enable intelligent routing and automation
- Deliver consistent responses across automated and human-assisted interactions
Flexible Integration and Workflow Configuration
CCIP provides a configurable framework that allows organizations to design integration workflows tailored to their business operations.
Through a flexible architecture and intuitive configuration tools, teams can deploy new integrations and automation flows quickly.
- Configure integrations without complex development cycles
- Adapt workflows as business needs evolve
- Accelerate integration deployment across contact center operations
Ready to uplevel your customer experience and convert more leads?
Schedule a demo today to learn how you can close more sales, retain more customers and get more referrals.
