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Jack Henry Integration

Full member context. Every call, from the first second.

NovelVox embeds real-time Jack Henry / Symitar data directly into your agent’s desktop — eliminating screen-switching and giving agents everything they need before they say hello.
Explore Agent Workflows

Built for high-volume credit union and banking operations

Members expect to be recognized the moment they call. Agents on Jack Henry environments are toggling between Symitar, the contact center interface, and multiple department tools — losing time on every interaction while SLAs tick and satisfaction scores drop.
NovelVox acts as the unified workspace between Jack Henry and your contact center. Member data, account history, and transactional context — unified on one screen, for every agent, on every call.

NovelVoX Benefits for Jack Henry User

One interface for accounts, cards, loans, and transactions. Agents stop switching; members stop repeating.

Member profile surfaces on call arrival via ANI/DNIS lookup. Authentication built in. No manual search.

Card blocks, transfers, loan payoffs, account opening — triggered directly from the desktop into Symitar.

Role-specific layouts for accounts, cards, mortgages, and collections. Agents see only what’s relevant.

Pre-built connectors to Jack Henry and all major contact center platforms.

Post-call notes and dispositions write back to Symitar automatically. No re-entry, no gaps in member records.

How It Works

NovelVox operates as the middleware and UI layer between Jack Henry and your contact center — no rip-and-replace required.

Connectivity

Bi-directional API via SymXChange. Reads member data; writes interaction outcomes back in real time.

Automation

Inbound call triggers instant Symitar lookup. Member context is ready before the agent speaks.

Control

Agents execute transactions in-context. Actions write directly to Symitar — no copy-paste, no tab switching.

Governance

Every action logged with agent ID, timestamp, and outcome. Role-based access. SOC 2 Type II certified.

In Action: Jack Henry NovelVox Integration

Member calls about an unauthorized charge. Agent sees card status, flagged transactions, and dispute history on screen pop. Agent blocks card and files dispute in one call, no transfer needed.

Member asks for payoff amount. Agent sees loan balance, payment history, and live payoff quote and initiates payoff from linked account in the same call.

An existing member wants a new account. Agent sees pre-filled KYC and CIF data from Symitar and opens account during the call, no re-verification required.

Member requests a transfer. Agent sees all linked accounts and saved payees to confirm transfer with one click, logged automatically.

Bridge the Gap between Jack Henry and Agents with NovelVox
If your agents are handling hundreds of calls a day without a unified view of the member, every interaction is slower, costlier, and riskier than it needs to be. The data is already in Jack Henry — it’s time to put it in front of your team.
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  • We enable brands to create superior agent and customer experience by offering next-gen contact center integrations with 100+ third-party applications.
  • 100+ third-party app integrations
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